Home & Business 2021 - Always "Welcome to Reckon Accounts"

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Stephen_10863767

Stephen_10863767 Member Posts: 3 ✭

August 2022 in Reckon Accounts (Desktop)

Hi,

Since a validation of one file by a Reckon consultant some years ago the file requires "Welcome to Reckon Accounts", next "Select your data file", select from list of files, enter passwords. If other files on the list are the last one to be closed they do not require the extra steps to open a file.

Is there a simple way to rectify this very frustrating problem?

2022_08_02 (1) Welcome to Reckon.PNG

2022_08_02 (2) Select your data file.PNG

Stephen

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Comments

Rav Administrator, Reckon Staff Posts: 15,389 Community Manager

August 2022
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Hi Stephen
We've got a help guide that outlines how to solve this which I'll link below -
https://help.reckon.com/article/n15fstuokj-kba-2768-last-file-opened-does-not-open-when-personal-plus-launched-see-welcome-screen-repeatedly

In particular, ensure that your file name is less than 8 characters in length.

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GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert

August 2022
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If you want a hand just give me a call and I'll do it for you. I'll be home in a couple of hours

Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Stephen_10863767 Member Posts: 3 ✭

August 2022
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Hi Gerry,
Thank you for offering your assistance. Rav was spot on with his response, our file name was too long. Stephen

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Stephen_10863767 Member Posts: 3 ✭

August 2022
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Thank you Rav,
Yes our file name was too long, something the Reckon consultant "assisting " me some time ago did not realise.
Stephen

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