Opening Incorrect file
When I open version 22/23 it opens with an older file from 2 years ago. How can I open the program with the correct data file, without having to perform a restore data each time.
Thanks for your help
Veronica
Comments
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Hi
Please note I haven't had a reply to my post as yet. Could you please reply asap so I can rectify the issue. Thanks
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Hi Veronica,
It would be useful to identify and locate all the QPW data file on your computer along with their respective folder locations.
Example: C:\QPROLLV30\DATA or C:\QPROLLV31\DATA
Ensure that you are opening the correct data file from the correct folder location.
It should not be necessary to 'restore a backup file'.
Once you have identified the correct folder location and data file you can either:
a) Rename the older data files
b) Move the older the data files off your computer, such as moving them to an external hard disk or USB drive
If you require assistance with that process, give the Technical Support Team a call.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
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