Reckon Personal Accounts Plus

tonistein Member Posts: 1 Novice Member

September 2022 in Personal Plus and Home & Business

I cannot open my account. Instead of opening I get a window that says get started. I've tried to follow the instructions but nothing happens.

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Comments

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  Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager

  September 2022

  Hi @tonistein

  We've got a help guide that outlines how to solve this which I'll link below -

  https://help.reckon.com/article/n15fstuokj-kba-2768-last-file-opened-does-not-open-when-personal-plus-launched-see-welcome-screen-repeatedly

  
  

  In particular, ensure that your file name is less than 8 characters in length.

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