Cannot log in to the Free App now.

Peter_10864345
Peter_10864345 Member Posts: 3 ✭
in Reckon Payroll App & Web

I have been using the Free STP for 8 months now - only have 2 employees and completed q1,q2,q3 without problem. 1 week ago I tried to access STP for the final quarter. Normally it went straight to the +pay runs but asked me to log in which I had not done previously. I tried everything but kept getting Reckon which I thought was the new version. Now when I log in it confirms with my ABN that it is already registered - so maybe I should not have tried to register.

Please how can I get in to the original to complete the last financial year ?? Thanks Peter

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi Peter

    Now when I log in it confirms with my ABN that it is already registered - so maybe I should not have tried to register.

    From what you've described above specifically it sounds like you're signing in with a different set of login credentials than what your account is originally registered under.

    What is the ABN that you've registered and been using on the Payroll App?

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  • Peter_10864345
    Peter_10864345 Member Posts: 3 ✭

    Thanks RAV the ABN is 73 521 901 059 Best Regards Peter

  • lee_margallo15
    lee_margallo15 Alumni Posts: 4 ✭
    edited September 2022
    https://community.reckon.com/discussion/comment/20632316#Comment_20632316

    Hi Peter,

    Thank you for providing your ABN.

    I could see that your Payroll App login credentials is <removed>

    Is that the same email address you were using when trying to login?

    Kind Regards,

    Lee


    EDIT: Email address removed by admin (15/9)

  • Peter_10864345
    Peter_10864345 Member Posts: 3 ✭

    No I was using the peterbush email. Thanks for this I'll try again. Cheers Peter

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