Reckon Accounts 2021 Home Business crashing constantly

Options
Nevan
Nevan Member Posts: 2 ✭
in Personal Plus and Home & Business

"not responding" when I try and open my file.

crashes the program when I try to open the backup directory.

After 5-10 attempts it normally opens.

Will not backup - gives a 6974 Error Code

I have re-downloaded and re-installed the program - no difference

PC is fast with 16gb ram.

I am very concerned about the integrity of my data.

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    Options

    Run the validate and then super validate and see what it says.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Nevan
    Nevan Member Posts: 2 ✭
    Options

    Thanks for that Gerry. I just did a Validate and Super Validate but it did not say it found any errors. The program still crashes and closes when I try to do a Backup.

    ... Nev

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    Options

    I am on the road at the moment but when i stop in the next few day i will call you and we will fix it.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    Options

    send me your phone number so i can call you

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

Categories