Not Responding....can't open Files

Johanne Watkinson · January 2023

When I try to open the program it will not open my accounting file. When I click on "File" a message comes up "File not responding". Task manager showing 30%CPU.

An error message had come up about a corrupt file previously. To get out of that message I clicked OK and the program appeared to work properly for that session. Since closing that session I have not been able to reopen files. (I run two company files).

Any help or advice would be appreciated....I don't know what to do!

Rav · January 2023

Hi @Johanne Watkinson

Which edition of the Reckon Personal Range software are you using which this issue occurs on?

An error message had come up about a corrupt file previously.

Can you give us a bit more info around the above specifically. Where was this message appearing? ie. when you attempted to open the file, working in the file, performing a certain task/activity in the file etc?

Are both of your files not opening or just a particular one?

Does the Sample File open successfully?

GerryWinter · January 2023

Give me a call and let me have a look.

Johanne Watkinson · January 2023

Hello Rav,

I have been working on this all morning and may have solved it by opening an earlier backup file. I did manage to get some screenshots of error messages but for now I think I will continue working on it and seeing if there are any further problems. I will let you know.

Thank you for your response,

Johanne

Datarec_ReckonLtd · January 2023

Hi @Johanne Watkinson

Below is a community post that may be useful for you.

DATA RECOVERY: Reckon Accounts Personal range backup recommendations — Reckon Community

Not Responding....can't open Files

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