When is there next going to be an update to the app? Keeps crashing.
I have not been able to complete a pay run since the latest update on 16th Dec '22.
After I enter a custom Tax withheld amount, because the app tables suggest there should be $0 tax withheld, I click on Done and the app closes. I need to login again, and the custom tax withheld is still at zero for the draft pay run. Always repeats.
I have cleared the cache, uninstalled-reinstalled the app and made sure that there are no other apps running at the same time.
Android ver.12
Not jailbreaked.
Answers
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Hi Laurence
The latest update of the app (v5.0.12) contained an update to address some issues with the ability to edit tax for employees who have a calculated tax withheld amount of $0.00. It sounds like you're already on that version from what you've described so can I get a bit more info around the pay run itself, specifically the below.
After I enter a custom Tax withheld amount, because the app tables suggest there should be $0 tax withheld, I click on Done and the app closes.
Are you using a custom earning item that has been setup as non-tax applicable? To check, head over to Settings ➡ Earning items ➡ select the custom earning item from the list ➡ Check if its been setup as tax free or tax applicable.
Is the specific employee this is occurring on set up as 'TFT claimed'?
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I'm using a custom earning item.
Earning . Variable; Fixed amount; Payroll expense a/c; Additional payment method A
I tried changing the Additional payment method A to Gross payments, but it would not change so I created a new item
Earning . Variable; Fixed amount; Payroll expense a/c; Gross payments
I was able to create and process a pay run with the new Earning item.
I did not check the TFT claimed because the new item worked.
Thank you for your assistance.
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