Your JSON object has some incorrect values
Comments
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I would do it again and try to lodge, if it still doesn’t work I would check details. Have you lodged one successfully before this?0
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Hi Ivy, you need to try again & if that doesn't work then check you don't have any characters in any addresses or Super details. I had same problem.0
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I am getting same message. I don’t have any characters in my amounts. Has anyone resolved this issue? I would love an answer0
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Can anyone help me I am getting the message when lodging STP report
Your JSON object has some incorrect values?? Have lodged many time previously and all was good.
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Hi Chris
Can I just confirm that you're using Reckon One that this post has been created under?
Usually, that error message means there is invalid data eg. an invalid or special character in a name or address for example.
If you've recently added a new employee into Reckon One since the last time you were able to successfully submit your STP then that's a good place to start checking.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav
Thanks for gettting back to me, Yes I am using Payroll Premier 22/23, haven't changed anything, this message
occurred last pay period as well, thought it may correct itself but hasn't. Only have three employees in this company file. I have another file with 10 employees and it is fine.
Cheers
Chris
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Hi Chris
Thanks for confirming 🙂. If you're using Payroll Premier rather than Reckon One then I'd recommend taking a look at my post linked below. It contains a guide with a new download file and walkthrough on the fix to this error in Payroll Premier.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav
I have done what the guide says, but still not working and now I can't email payslips either.
Is is possible for you to log in remotely to see where the problem is.
Chris
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Hi Chris
Sorry to hear you're still having trouble. One of our technicians from our support team will definitely be able to setup a remote access session to take a closer look into this with you. When you have a chance, please give our team a call on 1300 137 657 and one of tech wizards will get to the bottom of this.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thank Ray I made a call yesterday and got it all sorted out
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