Error message coming up when sending remittances or payslips
Hi
I get a message saying I have to Allow adn then to goes to a message saying Switch to or Retry. We have had this message before and our IT fixed it but now they cannot remember how. I have rang reckon and they advise it relates to Outlook ( 365). Has anyone else had this problem and how did you get it solved...pretty please
Answers
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Mine comes up with this regularly but I usually just click on the Retry &/or Switch To a few times & then the emailing continues as normal 😬
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Hi, Yes I did that to get the payslips out but moving forward I need to solve the problem due to a very large payroll & EOM AP remittances & AR statments will need to go out soon. Any help appreciated.
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Hello @Kathyd ,
The guide @Rav posted is your best bet to correct the issue.
The reason this issue occurs is due to a protocol failure on Outlook's end when Reckon Accounts attempts to send items through to Outlook.
As you are using Reckon Accounts Desktop, you may want to switch to the Outlook v2 protocol - you can do so by doing the following:
- Go to Edit.
- Select Preferences.
- Go to Send Forms.
- In My Preferences, change the Email Provider to Outlook V2.
If you still have the Switch To/Retry box appearing, then it would be best to contact your IT and have them follow KB 5772 that Rav posted (again here: https://help.reckon.com/article/6m60uv7w1i ), as there may be issues with your Outlook's protocols in regards to Reckon Accounts.
I hope this helps.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181 -
HI All
Many thanks for all your help. I followed the info Rav pointed me to and have provided that to out IT. We have actually written a script so if this rears its ugly head again we know the solution. 😊
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Dear @Kathyd ,
Glad to hear it's all worked out well - if you have any further issues, feel free to let us know.
I hope you have a nice day!
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Hi Alexis
I understand the issue, generally, but would like to know how to use RegEdit to merely give more time before getting the "Server Busy/Allow or Deny message" when emailing from Reckon Accounts. I don't want to send emails without preview, nor do I want to disable the 'Suspicious emails are being sent from your account' setting. I purely would like to add another second or two before the message appears. This would give me time to quickly run my eyes over the outgoing email before approving the send.
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Dear @GregK ,
Unfortunately, as this issue is on Microsoft's end, I would not be too certain nor confident in providing an answer around modifying the registry.
You may wish to reach out to Microsoft's forums or community for an answer, as we cannot at the current time provide that information.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Thank you for the prompt reply. Looking at your colleague Rav's link about using the Reg Editor to disable those safeguards, it seems to me that delaying the warning prompt would be safer. I'll look through Microsoft's forums.
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Dear @GregK ,
Never a problem.
If you have any further questions, I'm always happy to help. 🙂
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180
Reckon Staff