May share history has disappeared
I enter share prices manually normally on the first of the month. When I went to do it all the old values had gone. Not long ago I changed the file name has this done something?
Comments
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Dear @davmorris_10860027 ,
Changing the file name should not have affected your Share Price history.
Can you check the following:
- Where your Personal File is located?
- What happens when you try to run Reckon Personal Plus/Home & Business as Administrator?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Hi Alexis
1 In c/users/dmor9/documents/reckon
2 It is just the same no price history.
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Have restored any backup recently
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Dear @davmorris_10860027 ,
Can you move this instead to C:\Users\Documents\Quicken\ and see if this has any impact?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Sorry it has made no difference
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Dear @davmorris_10860027 ,
In the location that previously held your .QDF file, can you check and see if there is a .QPH file in there?
If so, please rename the .QPH file the same name as you named your .QDF file, and move it to the same location.
The .QPH is the Share Price history file.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Hi Alexis I have done this but the problem remains. I have attached a screen shot of what is in the Documents file which perhaps is not right.
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Dear @davmorris_10860027 ,
Is there any .QPH file in C:\Users\dmor9\Documents\reckon ?
If so, can you move that to C:\Users\Documents\Quicken and rename it to DaveReckon?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Hi Alexis
That has made no difference.
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Dear @davmorris_10860027 ,
Can you send a screenshot of the current QPH file that you moved from the previous file location?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Hi Alexis here is the screen shot that you asked for.
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Dear @davmorris_10860027 ,
And what about the QPH file found in your file's original location ( C:\Users\dmor9\Documents\reckon )?
Can you provide any screenshot of that file?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Hi Alexis the screenshot as requested.
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Dear @davmorris_10860027 ,
Out of curiosity, can you restore the backup (.RKN) in the Backups folder, then see if the .QPH file of the restored is more than 4KB in size?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20182 -
go back futher and see what it says in the backup folder
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Hi Alexis sorry to be apain but that backup folder doesn't have an RKN file. The QPH is 1kb but the lost file would have had several years of price history.
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Let me log into your computer and have a look to see whats going on.
Call me on 0418907140
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
1
Reckon Staff 
