Hourly rate on Payslip incorrect

727019
727019 Member Posts: 132 Reckon Star Reckon Star
in Reckon Payroll

I have loaded a new employee this week, they are a casual, the pay rate showing on the payslip is the 25% loading not the casual pay rate could you please advise how I correct this?

Thanks,

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @727019

    Can I grab a screenshot of the items that show within the pay run itself for this particular employee? (example below).

    Are there multiple items for this employee? I'm assuming this is the first pay run that this employee is being included in, is that correct?

    image.png
  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star
    edited April 9

    Yes this is the first payroll for this employee

    image.png
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Thanks for that @727019

    Are there any other employees within the same pay run that use those items? If so, does the casual earnings pay item appear correctly on their payslips?

    Also, I just tested using the default ordinary earnings item which seemed to work normally. The above though look to be custom earning items, can I grab the details of the setup of those items and I'll try to test it out in my book to see if I can replicate this.

  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star

    I have one other casual but has not worked the last month or so but prior to that payslips working fine employee #443 Collier, maybe that would help

  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star

    All my other employees are either fulltime or salary and all the rates appear correctly

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited April 9

    Thanks for that, just taking a look at your book and I can see that specific employee in your Employee List but I can't see a recent pay run either in draft or paid status that includes this employee (I could be blind though! 😄)

    Can you please create a draft pay run with the respective pay date, pay period and pay items for this employee and I'll take another look 🙂

  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star

    ok I have created a draft pay run

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited April 9

    Awesome, thanks for doing that.

    I've just had a look and compared the draft payrun to the payslip preview and it seems to display ok from what I've observed. I've added a couple of screenshots below. Are you seeing a different result? Or am I misunderstanding the issue?

    image.png image.png
  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star

    It's only the pay slip hourly rate at the top of the payslip that is incorrect see attached

    There was an error displaying this embed.
  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star
    Pay slip hrly rate.pdf

    Here is the attachment, not sure why it didn't attach the first time, maybe this will help

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hmmm ok a couple of things to cover.

    On the draft pay run, I can see this looks normal. See screenshot below.

    image.png


    I do however see what you mean in the 10 April 2025 pay run that is marked as paid for employee Schulz. Can you recall if there was anything different when it came to entering the pay for this specific employee?

    image.png

    Do you usually create the pay run using the option to use default pay setup items, copy from the previous pay run or do you add items and their respective rates manually?

  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star

    This employee was a little different to set up it didn't put the rate in the pay items so I edited the employee during the payrun, rather than wasting your time I will wait and see what happens next payrun and let you know. On reflection it could be how I had to edit, is that fair?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Ok that sounds like a plan.

    Also, yes potentially it could be related to the edit, and it most likely is to be honest, but I'm just not sure on the what/how yet but see how you go with the next pay run.

    Hopefully its just a one-off but if you need to edit, try and just take note of the steps and let me know, I'll try to replicate and see if there's something we need to fix up there.

  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star

    Great, I will do that, thanks for you time looking at this for me

  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star

    Hi Rav, this has corrected itself

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Glad to hear it! Thanks for letting me know @727019 🙂

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