Can't access my records since upgrade.

Petermengede
Petermengede Member Posts: 4 Novice Member Novice Member
edited July 30 in Reckon One

Since the l upgrade email I can't access or generate invoices, can't bill, and can't access open invoices. I've lodged three support requests and spent the morning on the phone with support with no solution.

image.png

Comments

  • Eric Murphy
    Eric Murphy Member Posts: 568 Reckon Hall of Famer Reckon Hall of Famer

    Instead of having a breakdown why don't you explain what the actual problem is so the members here can try and help you.

    What's the error you're getting? Where's your screenshot?

  • Petermengede
    Petermengede Member Posts: 4 Novice Member Novice Member
    edited July 30

    Here's my screenshot.

    The "actual problem" is that any invoices I try to access or create from my dashboard, past or new leads to this.

    image.png
  • Petermengede
    Petermengede Member Posts: 4 Novice Member Novice Member

    Reckon invoicing now defaults to their Beta version which is so badly coded that it doesn't work. https://app.reckonone.com/v2/invoices/create#

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @Petermengede

    Thanks for flagging this and I'm sorry to see you're having trouble with accessing invoicing in your book.

    Let me get in touch with our dev team to investigate what's happened to your book ASAP so we can get things back on track.

    Can I just confirm, prior to the latest release was your invoicing working normally?
    Also, does the same thing occur if you login to your Reckon One book on a different browser?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi again @Petermengede

    I believe this should now be fixed for you. Can you please retry accessing invoices and let me know if its successful for you.

  • Petermengede
    Petermengede Member Posts: 4 Novice Member Novice Member
    edited July 31

    Thank you for your help Rav. The glitch has been fixed.

    image.png

Categories