Constant 'Something Went Wrong' when Saving or Emailing an Invoice

duxnutsshane
duxnutsshane Member Posts: 21 Reckoner Reckoner
in Reckon One

Howdy folks, anyone else facing the below in the new invoicing screens?

About 40-60% of the time, whenever I save an invoice or email, I get this error screen.

A notification shows in top right showing invoice saved, but then an error says specified invoice not found

Screenshot 2025-07-31 091828.png

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hey Shane

    Sorry to see you're having some trouble at the moment.

    Can you do me a favour and head over to Settings ➡️ Money In and just check if you have a Default Bank Account set? Example below.

    image.png

    If there is none set, can you please select one then click Save and let me know if this behaviour continues to persist after that?

  • duxnutsshane
    duxnutsshane Member Posts: 21 Reckoner Reckoner

    Hey mate, yep have a default already set!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Thanks for checking @duxnutsshane

    I'm going to shoot through an access request to your book so I can get this looked at a bit closer to our dev team. The access request will come through separately as an email, can you please grant access when you have a sec.

    Also, in regard to the issue itself, it doesn't occur all the time but around 50% of the time you attempt to save or email as you mentioned correct? I'm assuming that after clicking Save and the error appearing, it doesn't actually generate the invoice you've created right?

  • duxnutsshane
    duxnutsshane Member Posts: 21 Reckoner Reckoner

    Heya Rav, yepo very sporadic but constantly happening.

    The invoice does get saved and created, despite the error message

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Thanks for that Shane.

    I'm checking this over with my dev team and they've got a couple of questions for you -

    👉 Is this only occurring in the new invoice experience OR does it also occur in the classic invoice view as well?

    👉 Also, are you using a multi-action/one-shot button like the Email button (which saves the invoice and opens the email window in one go) or Approve & Email (which approves the invoice and opens the email window in one go)?

  • duxnutsshane
    duxnutsshane Member Posts: 21 Reckoner Reckoner

    Only happening in new invoice platform

    Happens so far when either clicking "Save" or "Email"

    image.png
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Thanks Shane, we've got the team investigating and I'll keep you posted.

    Apologies for the hassle it's causing at the moment.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hey @duxnutsshane

    Just a quick update - my devs have got back to me and this should now be sorted. When you have a chance, can you please switch over to the new experience and give it a go & let me know if its all good for you?

  • duxnutsshane
    duxnutsshane Member Posts: 21 Reckoner Reckoner

    So far so good, will give a good test tomorrow with 12 invoices to go out

  • duxnutsshane
    duxnutsshane Member Posts: 21 Reckoner Reckoner

    Rock solid for 2 days now, brilliant!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Awesome to hear thanks @duxnutsshane! 🙌

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