Receipt Report problem when removing unwanted columns

Jean_10862158
Jean_10862158 Member Posts: 138 Reckon Star Reckon Star
in Reckon One

I would like to remove a number of columns in this report and in others, only problem is that when I do using your selecting process, the total description is squashed into a single column instead of being spread across several. This is similar to what it does in the Unpaid Invoices report too, where the customer name and the word "total" are printed after every customer's listing.

I don't see the point in being allowed to unselect columns and then not have it automatically reformat.

Example: (report doesn't come out this large, this is just how cut and paste does it here)

image.png

Many thanks for some advice.

Jean.

Answers

  • klaura
    klaura Reckon Staff Posts: 493 Reckon Staff Reckon Staff

    Hi @Jean_10862158,

    It appears that the report works as expected on my end. Would you be able to share a screenshot of how you are modifying the report?

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Jean_10862158
    Jean_10862158 Member Posts: 138 Reckon Star Reckon Star

    Hi Karren, this is getting too time consuming. The screenshot I posted shows how the Totals Names gets squashed over several lines in one column. This happens in several of the reports I do each monthend.
    The Receipts list is under Customer Reports, which I do by bank account so I get a figure for what went into our working account and what was paid by cash. I worked ok before I had all our general ledger accounts migrated over, that include other bank accounts.
    Now, every bank a/c is in this Customer Receipts report, when their only entries are interest - nothing to do with customers, and a few supplier refunds processed in our Wkg. A/c are showing up in the Customer Receipts report.
    I found I can select only those bank a/cs I want, but for the supplier refunds in the Wkg. A/c if I choose to select those I want, it would mean selecting hundreds of customers just to eliminate the few refunds.

    Similar problems with the Customer Inv. report, where unselecting unwanted columns results in a very badly formatted report with customer names also squashed into a single column.

    It strikes as, all of this, is not very professional looking.

    Also still haven't been able to enter the July wages yet. Had so much that was migrated having to be edited, still working on it. The 15 min. intro that was offered was deemed not enough for the task.

    Lucas was supposed to get back to me about how all the R! GST, PAYG, etc all links up because my history has been migrated into the accounts I use to use in Reckon Accts, as well now there are twice as many for the R1 system. I don't know whether if I continue on the accounts I used to use, will it still all work out?

    Really would like some help on all this.

    cheers

    Jean

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @Jean_10862158,

    I have organised a call from my colleague to discuss and advise on some of the more advanced aspects that you are having concerns with at the moment. They should be able to help you to the best of their ability.

    Thank you.

    Lucas.png
  • Jean_10862158
    Jean_10862158 Member Posts: 138 Reckon Star Reckon Star

    Thanks Lucas, yes I had a call today. It was very productive. However due to time constrains he had to go before we finished.

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