Unable to store required information error message

213499
213499 Member Posts: 2 Novice Member Novice Member
edited August 21 in Personal Plus and Home & Business

Had to reload Personal plus which activates & opens. however, when attempting to reopen I get the message 'Unable to store required information". When attempting to activate by telephone I receive the same message. The only way I can get access is to uninstall & reinstall. Can't

Doc2.docx

open once closed.

Comments

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @213499 ,

    This is due to a corrupt registration file.

    To fix this, you will need to do the following:

    1. Close Reckon Accounts.
    2. Open up your Windows File Explorer/Documents.
    3. Navigate to C:\ProgramData\Inutit\Quicken\Config\.
    4. Find the quicken.lic file.
    5. Delete this file.
    6. Attain a new installation key from the member's website.
    7. Try and open the program again, and use this new installation key.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • 213499
    213499 Member Posts: 2 Novice Member Novice Member

    have run several searches in C:\programData & don't appear to have any files in that name.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @213499 ,

    I can confirm this file and this location exists:

    image.png

    The pathway is C:\ProgramData\Intuit\Quicken\Config\quicken.lic .

    If you cannot find/access this location, or this file does not seem to exist, you may need to perform a clean uninstall of Reckon Accounts Personal.

    You can find our guide on how to do so here:

    https://help.reckon.com/article/ily7uoxuo3

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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