Personal Pus renewal Issue

Gordon_6790750
Gordon_6790750 Member Posts: 9 Reckoner Reckoner
in Personal Plus and Home & Business

Paid my renewal, received confirmation of renewal but no other instructions.

Now product wont work, saying it has expired.

Why does Reckion not advise of process followng payment?

How do i get it working again? I have tried login but not taking me to a page where I cdan enter Cust No & PIN- where do I go for the correct login page? Do I have to unsinstall 1st? So frustratinhg the lack of process info & the clunkiness, appreciate any advice

Answers

  • Eric Murphy
    Eric Murphy Member Posts: 568 Reckon Hall of Famer Reckon Hall of Famer

    It's the same process every year mate, it shouldn't come as a surprise.

    If you're not on v31 yet then go to the members area and download it then activate it. All the instructions to activate it are there

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff
    edited August 25

    Hi @Gordon_6790750

    Apologies for the inconvenience.

    As @Eric Murphy mentioned above, you can have the latest software downloaded from the members portal.

    Here are the steps to access the site and download the software:

    • Click on Reckon Members Site
    • Login using your Customer ID and PIN
    • Once logged-in, click on Download Software
    • Select your Product from the drop-down
    • Click Next
    image.png

    As you click next, you will have the link to download the software and the IKC for the selected Product.

    image.png

    I hope this helps. Please feel free to let us know, if any concerns. Thank you!

    Regards

    Tanvi

    Tanvi.png

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