After renewing license - have to download data file every time I open up the Personal Plus

Jbaguley · September 18

Hoping someone can help me.

After renewing my Personal Plus license for another year and downloading the latest software, every time I open it, I am prompted to indicate whether I am a new or existing accounts user, then have to select "Open a file located on this computer'', find my latest data file, open it, and enter my password to restore my latest data. Previously I just had to enter my password on opening, and it would retrieve my latest data.

Is there a fix for this? Grateful any advice.

GerryWinter · September 18

Please check the location of where your data file is kept. make sure it's not in OneDrive. also check the name length no more than eight Characters

Jbaguley · September 19

Many thanks for responding. Yes the data file is currently located in One Drive it seems. How do I change it so it saves to a different location? And the program generates the data file name - how can I change that? For example, the current data file reads: QDATA.QDF1_20250809. Grateful your advice.

Eric Murphy · September 19

Good one @GerryWinter

GerryWinter · September 19

Justin, Can you private message me please with your phone number and I'll give you a quick call and explain to you what actually has to happen.

I am currently on holidays in Sri Lanka but can still talk.

Jbaguley · September 21

Thanks Gerry. Don't want to disturb your holidays! Very happy to wait until you get back, and can then send you my number. Cheers Justin

After renewing license - have to download data file every time I open up the Personal Plus

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