Slow Response & trying to log in issues also

CarolineS
CarolineS Member Posts: 41 Reckoner Reckoner
in Reckon One

Hi,

Over the last few days I have had issues logging in to the point where it just hangs or keeps asking for my log in information (the only way I can usually solve that is to clear my cache however I shouldn't have to do this every day)

another thing I am noticing is the system is getting slower every day? are you guys having issues (none of the other programs I use have this issue so I am guessing its Reckon)

If you can please advise this would be appreciated

Cheers

Caroline

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @CarolineS

    Just to confirm, does this occur when you login to the Reckon Portal ie. Before you open your Reckon One book?

    OR

    Is it when you're inside your book and using Reckon One itself?

    Is it occurring consistently? Ie. Each time you login/attempt to use Reckon One?

    Which browser are you using when you notice this occurring? If you try a different browser just as a test, does the same thing happen?

  • CarolineS
    CarolineS Member Posts: 41 Reckoner Reckoner

    The log on issues happens when trying to log in before I select the book the slow issues is when I am working on my book ie entering bills payments etc

  • CarolineS
    CarolineS Member Posts: 41 Reckoner Reckoner

    the log in issue is happening more and more lately

  • CarolineS
    CarolineS Member Posts: 41 Reckoner Reckoner

    I use safari I will try another browser tomorrow

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @CarolineS,

    Just to touch on this post here, do you have any extensions or VPNs that might be causing the latency issues?

    How many line items are you also entering per bill?

    If you could let me know, it might help investigate what is going on with your Reckon One.

    Lucas.png
  • CarolineS
    CarolineS Member Posts: 41 Reckoner Reckoner

    I do have a VPN however it doesnt affect other programs and has been ok until recently

    My bills are no more than 2 lines usually single line however I do have a lot of invoices etc

    I was also told to try another browser which I will do later today (hoping thats the answer :) )

  • CarolineS
    CarolineS Member Posts: 41 Reckoner Reckoner

    Well I just tried Chrome - seems heaps better (should have tried first) sorry to bother & thanks for helping :)

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @CarolineS,

    That's very strange. We haven't heard of any compatibility issues from users on Safari.

    For the VPN was it an extension of the web browser or a desktop software?

    Just trying to gather a bit more information for our development team in testing this problem.

    Thank you.

    Lucas.png

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