Reckon Accounts Home and Business - How to Renew Online Services

PPhillip
PPhillip Member Posts: 7 Novice Member Novice Member
in Personal Plus and Home & Business

Hi,

I renewed my subscription (via direct debit) to Reckon Accounts Home and Business three weeks ago. I reinstalled a fresh copy of V3.1 after I received a message "Your online services licence has expired….."

I reply "Yes" to renew my licence I am taken to the screen Reckon Accounts Activation Update". Can someone please advise what option to select as I get stuck in a loop when I select the option in Step 2 to automatically apply the update.

Thanks

Peter Phillips

Customer # 304545

Answers

  • Eric Murphy
    Eric Murphy Member Posts: 543 Reckon Hall of Famer Reckon Hall of Famer

    I think I had to do something similar a while ago. Just call their customer service and they should be align your online licence to the subscription

  • seymour
    seymour Member Posts: 1 Novice Member Novice Member

    I rang customer service and they did not fix this recurring problem.

  • PPhillip
    PPhillip Member Posts: 7 Novice Member Novice Member

    Hi Seymour,

    How did you solve the problem?

    Thanks

    Peter

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