Can't Open Reckon Personal Plus V31on a new computer

IanLangford
IanLangford Member Posts: 5 Reckoner Reckoner
in Personal Plus and Home & Business

After installing Reckon Personal Plus V31on my new Windows 11 desktop PC I am unable to open the program. It loads successfully and a Reckon dialogue box says it has been installed successfully. However when I try to open the program a dialogue box comes up with "qw.exe-Application Error. The application was unable to start correctly (0xc0150004). Click OK to close the application."

I have uninstalled the program and re-installed it many times all with the same result. I have tried clicking on the file qw.exe in the C: drive in the Reckon's program folder with the same result.

Does anyone know what the code (0xc0150004) means or has experienced the same problem?

Reckon Personal Plus V31 rror message.pdf

Answers

  • John_8305976
    John_8305976 Member Posts: 80 Reckon Legend Reckon Legend

    Hi @IanLangford

    In the absence of a Reckon expert, I suggest you google "0xc0150004" and there are many 'hits' that suggest what you can do to rectify your issue.

    Cheers JC

  • John_8305976
    John_8305976 Member Posts: 80 Reckon Legend Reckon Legend

    Hi again @IanLangford

    The following is the result I got from asking Microsoft CoPilot (AI) what to do about this error message -

    The 0xc0150004 error on Windows 11 usually means a required system file or DLL is missing or corrupted. It often appears when launching or installing software.

    Here’s how you can fix it:

    πŸ› οΈ Recommended Fixes for Error 0xc0150004

    • Temporarily disable antivirus software
      • Third-party antivirus tools may block legitimate installers.
      • Disable your antivirus and try launching or installing the software again.
      • If you're using Windows Defender:
        • Go to Windows Security > Virus & Threat Protection > Manage Settings.
        • Turn off Real-time Protection temporarily.
    • Check the integrity of the installer or executable
      • The EXE file might be corrupted.
      • Try running the installer on another PC to verify.
      • Re-download the installer from the official source if needed.
    • Run System File Checker (SFC) and DISM
      • These tools repair missing or corrupted system files:
        1. Open Command Prompt as Administrator.
        2. Run: sfc /scannow
        3. DISM /Online /Cleanup-Image /ScanHealthDISM /Online /Cleanup-Image /RestoreHealth
        4. Restart your PC after completion.
    • Perform a Clean Boot
      • This helps identify if background apps are interfering:
        1. Press Win + R, type msconfig, and hit Enter.
        2. Under Services, check Hide all Microsoft services and click Disable all.
        3. Go to Startup tab and open Task Manager.
        4. Disable all startup items.
        5. Restart your PC and try running the software again.
    • Check for Windows Updates
      • Go to Settings > Windows Update and install any pending updates.
      • This ensures your system has the latest patches and dependencies.

    If none of these steps resolve the issue, a repair installation of Windows 11 might be necessary. Let me know which software is triggering the error, and I can help with more tailored steps.

  • John_8305976
    John_8305976 Member Posts: 80 Reckon Legend Reckon Legend

    @IanLangford

    I then told MS CoPilot I encountered the error using RPP, and got the following response -

    Thanks for the extra detail, John. The 0xc0150004 error when launching Reckon Personal Plus on Windows 11 is a known issue, often related to missing or incompatible system componentsβ€”especially the Microsoft Visual C++ Redistributable packages that the software depends on.

    Here’s how to fix it:

    🧰 Fixing Error 0xc0150004 in Reckon Personal Plus on Windows 11

    βœ… 1. Install the Required Microsoft Visual C++ Redistributables

    Reckon Personal Plus typically requires the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86). This is often missing or corrupted on newer Windows systems.

    πŸ”„ 2. Repair or Reinstall Reckon Personal Plus

    • Go to Settings > Apps > Installed Apps
    • Find Reckon Personal Plus, click the three dots, and choose Modify or Repair (if available)
    • If not, uninstall and reinstall the software using the latest installer from Reckon’s official site

    πŸ” 3. Run as Administrator + Compatibility Mode

    • Right-click the Reckon shortcut or EXE file
    • Select Properties > Compatibility
      • Check Run this program in compatibility mode for Windows 10 or Windows 7
      • Also check Run this program as an administrator
    • Click Apply and OK, then try launching again

    🧼 4. Use System File Checker

    To fix any corrupted system files:

    1. Open Command Prompt as Administrator
    2. Run: sfc /scannow
    3. Wait for the scan to complete and follow any prompts

    πŸ”„ 5. Update Windows

    Ensure your system is fully updated:

    • Go to Settings > Windows Update
    • Install all available updates and restart

    If you’re still stuck after trying these steps, let me know which version of Reckon Personal Plus you’re using (e.g., 2022, 2023), and I can dig deeper.

  • John_8305976
    John_8305976 Member Posts: 80 Reckon Legend Reckon Legend
    edited November 15

    And, finally, @IanLangford

    I subscribe to a free website, called 'Ask Leo', owned and created by a former senior employee of Microsoft. Here is a link to a page he wrote about using AI as a tool to get your answers - I found it very interesting!

    https://askleo.com/8-ways-ai-can-help-you-every-day/

    Cheers JC

  • John_8305976
    John_8305976 Member Posts: 80 Reckon Legend Reckon Legend

    Hi @IanLangford

    Just following up as to whether you have solved your issue. And, if so, can you tell me (and the community) what you did to solve it?

    Cheers JC😊

  • IanLangford
    IanLangford Member Posts: 5 Reckoner Reckoner

    Thanks for your suggestions John. I have tried just about everything. I have talked to Reckon who say it's a Windows problem. I have talked to Microsoft who took over my PC and did extensive checks on my Windows 11 installation files and settings (including most of those you suggested) and nothing was found so they are saying it's a Reckon problem!

    I'm now awaiting a response from Reckon after sending them transcript of the sessions online with Microsoft showing all steps taken to fix this problem.

    So no progress yet.

    Cheers, Ian

  • John_8305976
    John_8305976 Member Posts: 80 Reckon Legend Reckon Legend

    Wow @IanLangford

    I didn't expect this! Hopefully, you are up and running very soon! Very frustrating, no doubt!

    Can't wait to read about your solution!

    Cheers jc

  • Datarec
    Datarec Reckon Staff Posts: 1,430 Reckon Staff Reckon Staff
    edited November 20

    Hi @IanLangford

    What is the make and model of the new computer that you are installing the software on?

    Is that laptop running a Snapdragon X series processor, an Intel or an AMD CPU?

    Note: There are other posts on the community which has mentioned the same error message.

    It is good to search for any existing posts as they may sometimes already have the answer or workaround to the problem.

    However, for this issue, the previous posts do not have a confirmed solution or workaround.

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  • IanLangford
    IanLangford Member Posts: 5 Reckoner Reckoner

    System is AMD - Ryzen 7 7700

  • Datarec
    Datarec Reckon Staff Posts: 1,430 Reckon Staff Reckon Staff

    Hi @IanLangford

    You've indicated that the computer is using an AMD Ryzen 7 7700 CPU.

    What is the make and model of the computer?

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  • John_8305976
    John_8305976 Member Posts: 80 Reckon Legend Reckon Legend

    Hi @Datarec and @IanLangford

    Any update on whether you have solved this issue, and, if so, how? I'd like to think, by now, it has been sorted for you, Ian!🀞

    Cheers jc

  • Datarec
    Datarec Reckon Staff Posts: 1,430 Reckon Staff Reckon Staff

    Hi @John_8305976

    Unfortunately, I have no solution to offer at this time.

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  • John_8305976
    John_8305976 Member Posts: 80 Reckon Legend Reckon Legend

    Thanks for the update @Datarec πŸ‘

  • IanLangford
    IanLangford Member Posts: 5 Reckoner Reckoner

    Hi,

    After trying everything everybody has suggested I failed to get Reckon Personal Plus V31 to open. it installs correctly but will not open.

    My solution has been to resurrect my late wife's PC (Windows 10, MS Office 2010) and network it to my PC. I then loaded the Reckon program onto the Windows 10 PC where it installed perfectly and opened immediately first time.

    It's a workable although a slightly inconvenient solution and all my financial history has carried over. I just have two PCs in my study with one being the financial one and the other covering all other requirements.

    Thanks to John_8305976, Datarec and others for the advice they offered and I'm sorry that I never discovered what the actual cause was which if I had, might have helped others in the future.

    Over and out! @IanLangford

  • John_8305976
    John_8305976 Member Posts: 80 Reckon Legend Reckon Legend

    Hi @IanLangford

    Many thanks for the update on your problem, albeit without the solution you were looking for. How frustrating for you!

    For what it is worth, I recently upgraded from my old HP Desktop PC with Windows 10 to a new Mini Tower, Antec CX200M RGB Elite, with AMD Ryzen 5 5600GT CPU, 16GB RAM, 1TB storage and Windows 11 Home (64-bit). I reinstalled my RPP V31 software to the new PC and have not had any issues. 🀞

    Cheers and best wishes, Ian!

    JC

  • Datarec
    Datarec Reckon Staff Posts: 1,430 Reckon Staff Reckon Staff

    Hi @IanLangford

    One alternative to having two physical computers would be 'virtualise' the older Windows 10 PC and then to run that virtualised computer on the newer computer using VirtualBox or VMware or Hyper-V.

    There are many paths to this for those that are willing to experiment.

    You can search the web for information with a search for something like:

    • "How to Convert a Physical Windows PC to a VirtualBox Virtual Machine"
    • "Converting physical machines to virtual machines using VMware Workstation for Windows"
    • "A Step-by-Step Guide on How to Convert a Physical Machine to Hyper-V VM"

    However, that may be more convoluted than what you'd want to spend the time on setting up.

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