SAFF Error Code 15

Question

Employees superannuation contribution were previously manually submitted to CBUS QuickSuper but due to the upcoming PayDay Super, I am looking to upload electronically.

The SAFF file that I tried to upload to CBUS QuickSuper has error code 15 with the description as "an employee with Payroll ID '8' already exists but does not match to details provided for this contribution".  Has anyone come across this error and how do we go about fixing this?  Tried asking CBUS support but they suggest changing the employee ID which is out of question.

Ll01 · Answer

Thank you for your suggestion Shaz @Acctd4.  It makes sense.  My client has access to CBUS portal so I'm waiting to hear back from them.  They have also contacted CBUS for help.  I will post once we get the issue worked out.

Acctd4 · Answer

If data has only been being manually entered into the Clearing House, this means all the employee details in there have at some point, been manually entered by someone.  Whilst certain employee data in the Clearing House is compulsory - eg Name, DOB, Super Fund, Fund USI, Member No etc - many of the additional fields are optional & prior to STP, employee number was one of them as these are only relevant for data matching file uploads.

Unlike manual submissions, for a successful file upload, the 2 platforms - RAH & the clearing house - MUST be able to match what's uploaded with what's already in the Clearing House, in order for the file to be accepted without errors.

Therefore, rather than in RAH, it sounds like there may be Inactive prior employees in the Clearing House that have had those numbers entered manually in the past, in those particular employee records.  Check the Inactive employee records in there & remove those ones in that platform 😊

Kris_Williams · Answer

I have been using Quick Super with Australian Super for years and the payroll ID agrees with the employee number in Reckon