Application failed to start because side-by-side configuration is incorrect

Legacy KB ID: 5538

Question

Why do I get the error: Application failed to start because side-by-side configuration is incorrect when I attempt to launch Reckon Accounts Personal?  It was working properly the other day. 

Answer

Turn off Protect Mode in Adobe Reader or follow the Microsoft fix KB961894

The Issue

This error may be caused by either of 2 factors:

  1. Running Adobe Reader in Protected Mode will prevent Reckon Accounts Personal interacting with it and force a crash. 
  2. Alternatively, it may be due to the Microsoft windows file mfc80u.dll, a Microsoft Windows file that is used by multiple programs, being updated to a later version that is not usable by Reckon Accounts Personal.

 

Details

If you are not confident doing repairs on installed software, please contact your IT professional.

 

Set Adobe to run in non-protected mode:

  1. Type adobe into the "Search" area of your Windows OS.
  2. Select the Adobe Reader app from the list of options
  3. Go to the Edit menu and click on Preferences
  4. On the "Preferences" window under "Categories", select Security (enhanced)
  5. Untick the box: Enable Protected Mode at startup
  6. Untick the box: Enable Enhanced Security
  7. Click OK to close.

 

If the issue persists, set Acrobat Reader to run in Compatibility Mode.

  1. In File Explorer, go to C:\Program Files\Adobe\Acrobat DC\Acrobat\
  2. Right click on Acrobat.exe and select Properties.
  3. On the "Acrobat.exe Properties" window, click on the Compatibility tab
  4. Under "Compatibility mode", check the box next to Run this program in compatibility mode for and the dropdown widget below it will activate.
  5. Click the dropdown widget and select Windows 8 from the list of options
  6. Next, under Settings, check the box next to Run this program as an Administrator
  7. Finally, click OK to finish.
If you have a shortcut icon for Acrobat Reader on your Desktop, right click on it and select Properties, then Compatibility tab and follow steps 3 to 5 above.

 

Test the operation of Reckon Accounts Personal. If the problem persists then continue:

  1. Go to Microsoft Article KB961894.
  2. Read through the description and follow the links for your situation
  3. Choose the correct version for your operating system:
    1. ENU (vcredist_x86.exe) for 32Bit systems
    2. ENU (vcredist_x64.exe) for 64Bit systems
  4. Follow the prompts to complete the installation.
Once the installation has completed, attempt to run Reckon Accounts Personal again.

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

 

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