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MFA (Multi-Factor Authentication) in Reckon Accounts Hosted

What is MFA?

Multi-Factor Authentication (MFA) is a security method that requires the user to prove their identity using two or more methods to gain access to a resource, such as an application or online account.



Why is MFA important?

MFA offers significantly better security and protection over your data.



To enable MFA in Reckon Accounts Hosted

  1. Log into Reckon Accounts Hosted
  2. On the right-hand side, click on Login Security Settings (MFA) under the Useful Links menu.

  1. If MFA is currently not enabled on your account, the MFA Status will display NOT ENABLED
  2. Click on SETUP MFA to enable MFA on your account.


  1. You can now choose to set up MFA using an Authenticator app or a Device (your phone)
It is recommended to use an Authenticator App as opposed to a mobile number. This will reduce issues relating to using Australian numbers, roaming, and SMS Code received duration.


To set up MFA with an Authenticator App

  1. Install an Authenticator app on your phone
    1. Google Play link
    2. App Store for iOS users


  1. Open the Authenticator App and scan the QR Code that appears onscreen
  2. Enter the code that appears in your Authenticator app


To set up MFA with a mobile phone

  1. Click on I want to use my mobile number to receive security codes instead
  2. Enter the phone number you want to receive verification codes to and click Send Code
  3. This will generate a new unique verification code that will be sent to the nominated phone number. This may take up to two minutes to arrive, depending on your mobile phone provider.
  4. Enter the Code once you receive it and click Confirm MFA


After setting up MFA, your Recovery Pin will be displayed on screen, ensure you record this pin in a safe location as it can be used to disable MFA if you lose access to your device.

The Recovery Pin will not be shown again once you close the message window.


MFA Status will now display as ENABLED, and will display whether it is linked to an authenticator app or a device.



Logging into Reckon Accounts Hosted

  1. As you log into Reckon Accounts Hosted, you will now be asked to MFA via Authenticator App or Device (depending on which option you selected)
  2. You will be required to MFA once every 30 days on each device
  3. To log in, enter the code from your Authenticator app or once received via SMS and click Continue



To Revoke MFA

MFA is currently optional for each Reckon Accounts Hosted user.
  1. Log into Reckon Accounts Hosted
  2. Click Login Security Details (MFA), your MFA Status will be ENABLED
  3. Click REVOKE MFA
  4. Enter the code received displayed on the Authenticator app or via SMS.
  5. Click Remove MFA


Recovery Pin

After enabling MFA, you are provided with a Recovery Pin.

If you are unable to get pass the MFA challenge for example, because you no longer have the device that MFA is linked to, you can still access Reckon Accounts Hosted using the Recovery Pin by:

  1. On logging in, when the MFA challenge is displayed, click Enter your Recovery Pin.
  2. Enter the Recovery Pin that was provided when enabling MFA
  3. Click Continue


MFA will now be switched off for this User Account, and can be re-enabled with a new device.



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted

Or Log a Support Ticket: https://www.reckon.com/au/support/





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