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BrendaHogg

BrendaHogg

Hi, When invoicing our customer their final invoice in hosted Reckon, the invoice has multiple lines on it, including several credit amounts. One line of which is exempt from GST (tax). If there are multiple lines on the invoice and multiple credit lines including the tax exempt line, the payment does not allocate correctly. It only allocates a random figure and will not let you allocate the balance. See the AR Ageing below. I understand that this a bug in the system. Do other people have this issue and how do you work around this please? Your help will be greatly appreciated. thanks, Brenda

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  • BrendaHogg

    Hi,

    When invoicing our customer their final invoice in hosted Reckon, the invoice has multiple lines on it, including several credit amounts. One line of which is exempt from GST (tax). If there are multiple lines on the invoice and multiple credit lines including the tax exempt line, the payment does not allocate correctly. It only allocates a random figure and will not let you allocate the balance. See the AR Ageing below.

    I understand that this a bug in the system. Do other people have this issue and how do you work around this please?

    Your help will be greatly appreciated.

    thanks, Brenda

    December 2020