Activity

• 
  Rav

  Hi everyone,

  I just wanted to give you a heads up on my whereabouts over the next little while. I'll be out of the office and on leave from tomorrow (Wednesday 28 April) and returning on the 17th of May.

  I'm heading home to NZ ✈️ for a couple of weeks to see family and let my parents meet their granddaughter for only the second time since she was born last year. Its a surprise for them so that'll be pretty exciting 😄.

  
  

  In my absence, the Community will be well looked after by my colleagues from the technical support team. They're a good bunch and will be able to provide a lot of insight and knowledge into issues and solutions.

  
  

  Stay safe everyone, and see you all again soon! 🙋‍♂️

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  April 27
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  Rav earned the 250 Likes badge.

  You received 250 Likes. Looks like you're popular around these parts.

  April 27
• 
  Rav

  This article from our APS team is a really good read and a good starting point to ensure you're taking the right measures to protect yourself from online threats. Check it out here -

  https://www.aps-software.com/top-3-cybersecurity-threats-to-protect-against-in-2021/

  
  

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  April 26
• 
  Mike Thew → Rav

  Not too sure how this works but I have a question, please. I have just had my hard drive replaced and want to reload Accounts Premier 2017. Can you please advise me where I can find the download.

  Thanks Mike

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  April 1
  • 
    Rav

    Hi Mike!
    Head over to the Reckon Members Area at https://members.reckon.com/ and login with your Customer ID & PIN. You'll be able to access and download your purchased software versions from there.
    
    In future, click on the 'New Discussion' button on the main Reckon Community page and create a discussion so that fellow Community members (including me) will be able to see it and chip in to help :)
    
    Cheers

    April 6
• 
  Rav

  Welcome to a brand new week everyone!

  For those in NSW like myself, hopefully you're all safe and are staying dry! 🌧️⛈️

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  March 21
• 
  Poolguy → Rav

  Hello, I have the STP Free app on my Android. It accepts my login, but then it just goes into thinking mode and stays there. I have uninstalled, reinstalled, restarted my phone....now I am out 0f ideas....HELP

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  March 11
  • 
    Rav

    Try this out in the first instance -
    - Close the STP app fully ie. swipe it away from your running apps
    - Go to your phone settings: Settings ➡️ Apps ➡️ Reckon STP ➡️ Storage ➡️ Clear Data (This path will vary depending on your phone make/model and/or version of Android OS)
    - Open the STP app back and login

    March 11
  • 
    Poolguy

    Hi Rav, I tried that but unfortunately still have the spinning circle. I installed and reinstalled again, still no change.

    March 11
  • 
    Poolguy

    Hi Rav, I missed a step, it worked!!! You're a legend. Thank you Rav

    March 11