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KnowledgeBase: ACCOUNTS BUSINESS

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KB - Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
Please check our latest KB if you are using our latest online Reckon GovConnect STP portal, to submit your pay events to ATO and if you f...
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Photo of Rav
How do I connect BankData feeds to my Reckon Accounts file?
How do I setup a BankData feed and update my company file with my latest bank transactions? Check out our latest KB article on setting u...
  • Rav, 3 weeks ago

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Why is the Final Event column showing ‘No’ for my terminated employee(s) in Reckon GovConnect STP?
Why is the Final Event column showing ‘No’ for my terminated employee(s) in Reckon GovConnect STP when I upload an Update Event? Check o...
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Photo of Shisir
KB - Error ‘Something went wrong’, when trying to launch Reckon GovConnect STP
Please check our new KB http://kb.reckon.com.au/issue_view.asp?ID=5704 for Reckon GovConnect STP, if you are getting the error 'Something...
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Photo of Shisir
KB - PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Please check out the new KB http://kb.reckon.com.au/issue_view.asp?ID=5706 for Reckon Accounts and GovConnect STP, if you are getting err...
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Photo of Shisir
KB - State Payroll Tax changes for VIC and NSW.
Please check our new KB http://kb.reckon.com.au/issue_view.asp?ID=5701 for a workaround to get your state payroll tax report correct to a...
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Photo of Shisir
KB - Error message 'Please contact the Tax Office', when submitting STP to ATO
Pleasecheck out our new KB http://kb.reckon.com.au/issue_view.asp?ID=5703 if you are getting 'Please contact the taxoffice' error message...
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Photo of Shisir
KB - Admin password for a Reckon Accounts Business upgrade
Quite often users are left wondering why their passwords are not working when upgrading the file. Please see this KB article why only the...
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Photo of Rav
“Invalid Company Information error” in Govconnect STP when submitting pay events from Reckon Accounts Business & Hosted
Why do I get a 'Invalid Company Information' error when lodging pay events in Reckon GovConnect STP from Reckon Accounts Business (deskto...
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  • 4 replies
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Employee(s) with both FBT and FBT Exempt items in their pay displaying on one INB Payment Summary
Why is my employee(s) have both FBT and FBT-exempt items in their pay and displaying only one INB Payment Summary? Check out our KB arti...
  • Rav, 3 months ago

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Invalid Deduction Payroll Type when lodging a STP file - Single Touch Payroll
Why is the ATO responding that I have an invalid Deduction Payroll Type when I lodge my STP File? Check out our KB article for info on h...
  • Rav, 3 months ago

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My business legal name exceeds the number of characters for Single Touch Payroll, what do I do?
My company’s legal name is longer than 59 characters in Reckon Accounts Business or 76 characters in Payroll Premier and it doesn’t fit i...
  • Rav, 3 months ago

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KB - Preparing Reckon Accounts Business & Hosted for Single Touch Payroll (STP)
STP is mandatory from July 1 2018 for businesses with more than 20 employees. Check out our KB article to get a head start on preparing ...
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Photo of Shisir
KB - Error, "You do not have sufficient permissions to delete files in the specified folder.."
You may have experienced the above titled error, when trying to access your data/company file in Reckon Accounts Business across the netw...
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Photo of Shisir
KB - QBQIF2OFX - Run-time error 5 when importing QIF manually
Please check out the latest KB http://kb.reckon.com.au/issue_view.asp?ID=5650, if your bank statement import is failing with the error "Q...
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