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KnowledgeBase: ACCOUNTS HOSTED

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KB - Upload failed error in Internet Explorer.
Please check out our KB  http://kb.reckon.com.au/issue_view.asp?ID=5727 if you are getting 'Upload failed' error message when uploading a...
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Photo of Shisir
KB - The font is not installed on this system warning appears when printing from Reckon Accounts Hosted
Please check this KB if you are getting any warning message that the font is not installed when printing your invoices or other forms, in...
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Photo of Shisir
KB - ‘Failed to connect using both WebSockets and HTTPS’ error when logging in to Reckon Accounts Hosted
Please check our new KB if you are getting 'Failed to connect using both WebSockets and HTTPS’ error when logging in to Reckon Accounts H...
  • 2 me toos
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Photo of Shisir
KB - Accessing your recovery PIN and how to revoke your MFA, using recovery PIN, when you are locked out or have no access to your device, that is set up for MFA.
Toall Reckon GovConnect STP users, please find our new KB on how to access therecovery PIN http://kb.reckon.com.au/issue_view.asp?ID=5722...
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Photo of Rav
“Invalid Company Information error” in Govconnect STP when submitting pay events from Reckon Accounts Business & Hosted
Why do I get a 'Invalid Company Information' error when lodging pay events in Reckon GovConnect STP from Reckon Accounts Business (deskto...
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Photo of Shisir
KB - Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
Please check our latest KB if you are using our latest online Reckon GovConnect STP portal, to submit your pay events to ATO and if you f...
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Photo of Rav
How do I connect BankData feeds to my Reckon Accounts file?
How do I setup a BankData feed and update my company file with my latest bank transactions? Check out our latest KB article on setting u...
  • Rav, 3 months ago

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Photo of Rav
Why is the Final Event column showing ‘No’ for my terminated employee(s) in Reckon GovConnect STP?
Why is the Final Event column showing ‘No’ for my terminated employee(s) in Reckon GovConnect STP when I upload an Update Event? Check o...
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Photo of Rav
Unable to resize columns on invoice or other templates in Reckon Accounts Hosted
I’m unable to resize my column size on my reports and/or any invoice or other transaction templates. How can I fix it? Please see this K...
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Photo of Shisir
KB - Error ‘Something went wrong’, when trying to launch Reckon GovConnect STP
Please check our new KB http://kb.reckon.com.au/issue_view.asp?ID=5704 for Reckon GovConnect STP, if you are getting the error 'Something...
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Photo of Shisir
KB - PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Please check out the new KB http://kb.reckon.com.au/issue_view.asp?ID=5706 for Reckon Accounts and GovConnect STP, if you are getting err...
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Photo of Shisir
KB - State Payroll Tax changes for VIC and NSW.
Please check our new KB http://kb.reckon.com.au/issue_view.asp?ID=5701 for a workaround to get your state payroll tax report correct to a...
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Photo of Shisir
KB - Error message 'Please contact the Tax Office', when submitting STP to ATO
Pleasecheck out our new KB http://kb.reckon.com.au/issue_view.asp?ID=5703 if you are getting 'Please contact the taxoffice' error message...
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Photo of Shisir
KB - Admin password for a Reckon Accounts Hosted upgrade
Quite often users are left wondering why their passwords are not working when upgrading the file. Please see this KB article why only the...
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Photo of Rav
Govconnect for BAS lodgement is asking for login Customer ID and PIN in Reckon Accounts Hosted
I’m trying to lodge my BAS via Reckon GovConnect and its asking me to enter my Customer ID & PIN.   What details should I enter as its no...
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