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KnowledgeBase: PAYROLL PREMIER

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KB - Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
Please check our latest KB if you are using our latest online Reckon GovConnect STP portal, to submit your pay events to ATO and if you f...
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Photo of Shisir
KB - Sending email failed message when emailing payslip from PP 18/19
Please check our new KB for Payroll Premier, if you are having an issue on sending payslips on email. http://kb.reckon.com.au/issue_view....
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Photo of Shisir
KB - Error ‘Something went wrong’, when trying to launch Reckon GovConnect STP
Please check our new KB http://kb.reckon.com.au/issue_view.asp?ID=5704 for Reckon GovConnect STP, if you are getting the error 'Something...
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KB - PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Please check out the new KB http://kb.reckon.com.au/issue_view.asp?ID=5706 for Reckon Accounts and GovConnect STP, if you are getting err...
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Photo of Shisir
KB - Error message 'Please contact the Tax Office', when submitting STP to ATO
Pleasecheck out our new KB http://kb.reckon.com.au/issue_view.asp?ID=5703 if you are getting 'Please contact the taxoffice' error message...
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Photo of Rav
“Invalid Company Information error” in GovConnect STP when submitting pay events from Payroll Premier
Why do I get a 'Invalid Company Information' error when lodging pay events in Reckon GovConnect STP from Payroll ? The Legal Name in you...
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Payroll Premier is creating 2 Single Touch Payroll export files.. which one do I use?
When I export STP reports from Payroll Premier it creates two export files, called STPEXPORT.JSON and STPEXPORT_date_time(1).JSON. What...
  • Rav, 3 months ago

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My business legal name exceeds the number of characters for Single Touch Payroll, what do I do?
My company’s legal name is longer than 59 characters in Reckon Accounts Business or 76 characters in Payroll Premier and it doesn’t fit i...
  • Rav, 3 months ago

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Photo of Shisir
KB - Assigning Allowances to ATO guidelines when updating for Single Touch Payroll in Payroll Premier
With the release of STP, you are required to differentiate between the different allowances type. Please see our latest KB article http...
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Photo of Shisir
KB - General FAQs for EOFY process in Payroll Premier
Please see our latest KB on general FAQs for EOFY process in Reckon Payroll Premier. http://kb.reckon.com.au/issue_view.asp?ID=5674
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PAYROLL PREMIER - What is the end of year process?
  • Rav, 3 months ago

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Photo of Shisir
KB - How to calculate Statutory Super on gross pay excluding salary sacrifice. (Payroll premier)
Please check out the latest KB http://kb.reckon.com.au/issue_view.asp?ID=5652 on how to calculate Statutory Super on gross pay excluding ...
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Photo of Shisir
KB - Generating ‘Amended payment summary’ and Empdupe file in Reckon Payroll Premier.
You may occasionally be required to generate amended payment summary and EMPDUPE file. Please check our latest KB http://kb.reckon.com.au...
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Photo of Shisir
KB - Email Payslips on Payroll Premier
Have you ever wondered why your email Payslips in Reckon Payroll Premier, are always in the same template and does not change to what you...
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KB - How to get the employees bank details in a report, in Payroll Premier?
Do you often need to get the employee's bank details in a report, in Payroll Premier? Please see this KB here on how to get this.
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