Reckon Govconnect opening it but get "Something went wrong.
When opening Launch Single Touch Payroll and clicking the "Open" button takes us to an empty page with the words "Something went Wrong". ...
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The request is valid but the pull request is yet to be queued - Single Touch Payroll
Why do I receive a error message stating, 'The request is valid but the pull request is yet to be queued' when I submit my Single Touch P...
Can anyone tell me how to process back pay for employees who have had their contracts amended?
Can anyone tell me how to process back pay for employees who have had their employment contracts amended and the changes applied retrospe...
STP reports not matching to the weekly wages.
STP report is different to the weekly wages report How do I fix this? Also its unfortunate that last week's June is not appearing in the ...
I have submitted my file to STP and I received a error message from ato saying TFN must be a valid TFN any ideas what this means
I have uploaded two files for STP they came back TFN must be valid I have fixed the error in Payroll Premier but when I go to STP for exp...
Error of statutory super also showing as RECS on STP export data
Employee doesn’t have super salary sacrifice set up.
However, in one of latest pay same amount shows both under statutory super and supe...
STP
I have managed to import two company files to STP last week. Just looked at the govconnect in reckon Portal I have these error messages s...
how do i fix the super salary sacrafice which is not suppsed to be taxed but wrongly taxed for one pay
Hello, one of our employee has been taxed on gross pay rather than gross minus salary sacrifice in last pay run. after reading the post ...
2018 2019 Payroll Premier Payslips Anomily
Since upgrading 2018 2019 Payroll Premier my payslips are not recording pay rate ie. hours worked. They are showing allowances only. To...
Pop up Screen Problem
Since the upgrade of Reckon Desktop 2018, from the create a purchase order screen, warning pop up appears 2 times when trying to print. W...
Payroll Premier STP report Export button missing
When i process STP report in Payroll Premier the report does not fully open i cannot see the export button, the minimize or maximize does...
single touch payroll using payroll premier
Our Branch number autopopulates in the text field to 001, even though I have previously changed it and saved it as nothing (000). Then w...
Deleting Entity from STP Portal
Folks, I have somehow managed to duplicate an entity on my STP GovConnect Portal rather than sharing the existing from another user. Ho...
STP ERROR MESSAGE- Phone Numbers
When attempting to upload STP file I am continuing to receive this error message- instance.EmployeeData[35].Detail.PhoneNumber is not ...
Payroll Premier - Date Paid vs Pay Ending Date
I have an issue with the first pay run performed in Payroll Premier. Within each employees pay history, the 'Pay Ending Date' and the 'Da...
This category is for discussions about the Reckon Payroll offering Payroll Premier.
