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Practice Management

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Photo of Angela Brown
Reckon Elite - Significant lag in opening tax returns once you right click them
We're finding a signficant lag time in opening tax returns in Reckon Elite.  Is this a common issue or possibly something to do with runn...
  • 1 me too
  • 1 reply
  • Problem
Photo of Brian
2018 Tax All Installer - Defective
A few days ago I applied the latest PM updates, including the 2018 Tax All Installer.How do I stop PM trying to reinstall this same modul...
  • 1 me too
  • 0 replies
  • Problem
Photo of Brian Nizette
EFTRS - Electronic funds transfer report via PLS
When will Reckon Practice Management write the module to allow the PLS system to give us the refund reconciliation statements.
  • 2 me toos
  • 2 replies
  • Question
Photo of Peter French
CAN'T LODGE PRIMARY PRODUCER 2018 TAX RETURN
PRIMARY PRODUCTION INDIVIDUAL RETURN FULLY VALIDATED, RE-ENTERED TWICE, DOWNLOADED LATEST UPDATES, STILL DOES NOT APPEAR AS A RETURN TO L...
  • 1 me too
  • 1 reply
  • Question
  • Doesn't Need an Answer
Photo of Kevin Yarrow
Reckon Elite V Error FTER.408167 The Declaration must be complete
I have a V error with a 2018 Family Trust Election- FTER.408167  'The declaration must be complete'. Any ideas on how to correct this err...
  • 1 me too
  • 0 replies
  • Question
Photo of Francis
company tax rates 2018/19
I am using the practice management product. When I prepared the 2017/18 company tax return for a client, found out that the tax rate is 3...
  • 1 me too
  • 6 replies
  • Problem
Photo of Phil Proctor
reports
Since installing 1.13.32.0 and then 1.13.33.0, when trying to produce a report I keep getting the message "none of the selected reports c...
  • 1 me too
  • 1 reply
  • Problem
Photo of Miriam Bailey
Help - PLS setup not detecting my auskey
Hi - I've tried for 3 days now (yesterday with an IT support person too) and we cannot get my PLS set up on my new laptop. The returns fo...
  • 1 me too
  • 0 replies
  • Problem
Photo of Miriam Bailey
elite hosted password
I have a new laptop and I have downloaded the Citrix Software, when I put my username in  (name@elitehosted.com) I cannot recall my passw...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Jenny
exempt pension income desktop super
exempt pension income is wrong in tax reconciliation of Desktop super, can I journal this out or how is this calcualted and where do I ch...
  • 1 me too
  • 0 replies
  • Problem
Photo of Lisa Paterson
Can you import MYOB data into Reckon Elite?
We want to import client "cards" and transactions from MYOB into Reckon Elite, simply to save on having to re-enter the same information....
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Darrell Cruse
How do I reset the lodgment status in reckon elite. An unlodged return is coming up as lodged
Reckon Elite is indicating a return has ben lodged when it hasn't. I have tried deleting the return but it wont allow me to lodge unless ...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Ann Wilson
Cant lodge PLS Returns that were started as ELS and automatically converted to SBR by ELITE
I can't lodge 2017 individual Tax Returns that were started as ELS and Elite has converted to SBR since PLS lodgement became mandatory. T...
  • 1 me too
  • 3 replies
  • Problem
Photo of Victoria Mepstead
Reckon APS Tax Notification
The Australian Taxation Office (ATO) has identified an issue with local/master file returns and are currently investigating the issue....
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Peter French
Still can't lodge any trust returns. Logged 2 complaints
  • 1 me too
  • 7 replies
  • Problem
  • In Progress