Conversations
I think our RFBT is set up incorrectly because it's not appearing on the payment summaries. Can I correct this retroactively, or do I nee...
Can't find licence I.D.
I can't find my software licence ID in the way suggested by Reckon Help and I need it to register the software for STP. Does anyone have ...
Paid Time Off report unavailable
I need to produce a report showing annual leave taken by an employee since 2008. There is no option for the Paid Time Off List report ref...
Back up problem
Every time I try to back up, I get a message that the file can't be backed up. No reason given. This is concerning me!
Problem with saving and emailing invoices
We always save invoices a PDF files and then email to the customer. Recently, the process has changed and doesn't allow me to save before...
I need to run a rebuild at every backup
Every time I back up, I get a message that there's something wrong with the data and I need to run a rebuild. Can anyone tell me how to f...
Looking for a professional who can help 'clean up' our Reckon accounts and train me up.
Hello! I've inherited accounts that have been poorly maintained over many years and could use a good 'clean up' by a professional. I'm al...
How do I fix incorrect payroll?
I've just realised that Reckon has retained holiday pay hours from a previous pay period incorrectly and I haven't picked it up until now...
Can I turn off the restrictions on working with last FY accounts after creating an Accountant's copy?
As a novice Reckon user, I conscientiously followed the EOFY steps laid out in my trusty Dummies guide book...so I created an Accountant'...
I can't locate the Accountant's Copy I just created.
Doing the EOFY audit preparation, I've created an Accountant's Copy and saved it in the Q drive but now can't access it through Windows E...
FBT amounts not showing when Custom Liability Payment created
Setting up the next scheduled payroll, payslips are all in order, showing the correct deductions, but when I go to Create Custom Liabilit...
Holiday leave loading amount repeatedly appearing in paycheque although holiday hours are zero
There is an amount recurring (same amount) for holiday leave loading in every pay I do for one employee even though his holiday hours are...
In recovery of overpayment of holiday leave loading, what is the agency they are paid to?
I have had to set up a new payroll liability item for recovery of holiday leave loading incorrectly paid to an employee, but am unsure ho...
How do I process payroll across 2 financial years?
My next payroll will include the end of this financial year and go into the next one. How do I process it to make sure that the informati...
Reconciliation of Payroll Liabilities account showing some recent negative figures.
I made a number of mistakes while making changes to payroll liability amounts and I've been looking at the account to try to sort them ou...
Mistakenly deleted superannuation payments for last month. How do I re-enter?
Hi! I have incorrectly deleted the superannuation payments for last month, thinking that I'd duplicated them. I know that I have to re-en...
Staff benefit payroll deductions showing zero balances in liability balances reports despite being recorded on the pay cheques
Following my dilemma with this issue last week, I started going through recent pay periods to create some custom liability payments for s...
staff benefits payable and super are no longer visible in transactions despite being on the paycheque
After making some minor changes to payroll, staff benefits payable and super are no longer visible in transactions and the cheque account...
Processing returned staff benefit payment made to wrong bank account & subsequent correct deposit
Hi! I recently paid a staff member's fringe benefit (we're a charity) to the wrong bank account. It has been returned, and I've made the ...