Conversations

Conversations 1 - 20 of 616
Photo of Denise Durant
Question: IAS and payroll summary not matching.
Since we upgraded to Reckon Accounts 2018 in July 2018 the monthly cosmetic IAS report for August  PAYG does not match the monthly Payrol...
  • 1 me too
  • 4 replies
  • Question
Photo of Daniela
2018 Reckon Hosted - printer not working
Since upgrading to 2018 Hosted, the only printer I can select does not actually print.  Help please!
  • 1 me too
  • 2 replies
  • Question
Photo of Peta Britton
symbol displays on printed invoice when not on screen
When creating an invoice from billable expenses, a symbol is displaying on the printed form in the tax column where it should be blank. F...
  • 1 me too
  • 3 replies
  • Question
Photo of Leanne
PAYG calculating on payslip is incorrect
Hi I just posted on here as an employee queried their payg was to high.  I couldn't work out why as in their profile it definitely has  ...
  • 1 me too
  • 4 replies
  • Question
Photo of Mark
Unwanted message on PDF's
Would you please tell me how to create a pdf (for example an invoice), that I want to save to my hard drive so I can email it with a pers...
  • 1 me too
  • 5 replies
  • Problem
Photo of Roslyn
Writing cheques and paying bills without items
Can I use cheques or pay bills without having an Item? We do not sell-on any expenses but don't seem to be able to write a cheque withou...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Gemma
Hourly rate is incorrect on Employee Contact List report
We have modified the Employee Contact List report to include the Hourly Rate field. However the hourly rate that is being reported is no...
  • 1 me too
  • 2 replies
  • Question
Photo of Wendy
Reckon Accounts Premier 2016 Desktop - Very slow
Hi, We have Reckon Accounts Premier 2016 Desktop version and lately the main PC that holds the data is VERY slow to open and load the com...
  • 1 me too
  • 5 replies
  • Question
Photo of Caroline
Trust name on all documents since change to STP
Since changing over to STP I have had to change the Company name in the system to match our ABN which in our case is a Trust Name. How ca...
  • 1 me too
  • 2 replies
  • Question
Photo of Tony Chung (AU)
Unable to resize columns
This is not related but I am no longer able to resize columns on reports such as balance sheets etc. This was a problem the last time an ...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Chloe Whitehead
Unable to log in or get help from technical support through phone or email!
Get the following message when trying to login since the weekend! This page isn’t workinghosted-connectv82.reckon.com is currently unable...
  • 1 me too
  • 2 replies
  • Problem
Photo of Ruth
AR report is not showing over payments so does not agree with the balance sheet
I am running 2 companies that have the same ABN, they are currently in the one file separated by class.  When I run a combined AR report ...
  • 1 me too
  • 3 replies
  • Question
Photo of Amanda K
Unable to resize column on reports - i do not have a touch screen.
Since the upgrade i am unable to resize columns in reports to enable me to read information. I do not have a touch screen laptop/computer 
  • 1 me too
  • 2 replies
  • Question
Photo of Roslyn
Does anyone know how to create a 2 page invoice without the signature at the bottom of the first page (only on the second page)?
  • 1 me too
  • 0 replies
  • Question
Photo of Deb
can one employee have two super accounts ?
I have a new employee who wants the bulk of their super to go to one super fund and sal sacrifice some to go to a different super account...
  • 1 me too
  • 2 replies
  • Question
Photo of Bully
Employee Name Change and STP
I was once a reasonably calm payroll person, however with the introduction of STP I have turned into a paranoid payroll person so I apolo...
  • 1 me too
  • 1 reply
  • Question
Photo of John Graetz
Hosted - Automatic deletion of old backup files
There appears to have been an unheralded update to Hosted 2018, well at least I haven't seen anything about it.  Under the options for ba...
  • 1 me too
  • 1 reply
  • Praise
Photo of Carol
Keyboard shortcut
Hello everyone.I'm using Reckon Hosted on Google Chrome.When entering details for a new customer, I use my keyboard shortcuts as much as ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Willem
Reckon Accounts Hosted 2018 R2 - Trail balance/Reports - *overflow* error
Posted the below some two weeks ago. Trial balance, detailed transaction listing and other reports are displaying an *overflow* message i...
  • 1 me too
  • 2 replies
  • Problem
Photo of Kelly
Do you have to relodge STP reports if an amendment is made to wages?
Most weeks there will be slight amendments that need to be made after payroll has been processed. Do we have to update the STP reports ea...
  • 2 me toos
  • 0 replies
  • Question