Conversations

Conversations 1 - 20 of 1517
Photo of Allcity Sawing
To be emailed box is automatically ticked when sending invoices. Now when generating invoices & sending batch, the box is staying ticked?
We have our "to be emailed" box automatically ticked when sending invoices which has always worked as it should. Now this month when I g...
  • 1 me too
  • 2 replies
  • Problem
Photo of Sharon Gourlay
leave per time worked accrual not calculating
Hi all I have just started using reckon one as of the 01/07/18 and leave is not calculating at all Sheduled pay period 01/07/18- 07/07/18...
  • 1 me too
  • 4 replies
  • Problem
Photo of Heidi Krasulak
2018 2019 Payroll Premier Payslips Anomily
Since upgrading 2018 2019 Payroll Premier my payslips are not recording pay rate ie. hours worked. They are showing allowances only. To...
  • 2 me toos
  • 5 replies
  • Problem
Photo of Debbie Taylor
I have submitted my file to STP and I received a error message from ato saying TFN must be a valid TFN any ideas what this means
I have uploaded two files for STP they came back TFN must be valid I have fixed the error in Payroll Premier but when I go to STP for exp...
  • 1 me too
  • 2 replies
  • Problem
Photo of Trish Crawford
I can't seem to copy & paste like I used too
  • 1 me too
  • 4 replies
  • Problem
Photo of Simon Whitfort
cant process payroll
I have the following error message coming up when i try to finilise payroll (Error: This pay run can't be finished because it contains at...
  • 1 me too
  • 5 replies
  • Question
Photo of Nick Powell
How do I email group certificates in Recon accounts hosted?
  • 1 me too
  • 1 reply
  • Question
Photo of Sarah Nation
GovconnectAS.exe has stopped working
When I try and lodge my BAS, and I get to the prefill stage, I press on the prefill button and it comes up with that it was successful, t...
  • 15 me toos
  • 69 replies
  • Problem
  • Solved
Photo of SAS
Using Reckon Accounts Premier Contractor Edition 2017 - payment summaries issue with FBT
Using Reckon Accounts Premier Contractor Edition 2017 - on previewing the payment summaries most of them have a zero against the Reportab...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of jenny
how do i fix the super salary sacrafice which is not suppsed to be taxed but wrongly taxed for one pay
Hello, one of our employee has been taxed on gross pay rather than gross  minus salary sacrifice in last pay run. after reading the post ...
  • 1 me too
  • 1 reply
  • Question
Photo of Reckon FAQs
BankData - Yodlee Feed Status
  • 2 me toos
  • 1 reply
  • Article
Photo of Tracy
Bank Reconciliation Automatically Printing Reckon Accounts Premier Edition 2017
Once I upgraded to Reckon Accounts Premier Edition 2017 Bank Reconciliations automatically print as soon as the accounts are reconciled.....
  • 1 me too
  • 1 reply
  • Problem
Photo of Lachlan
(MAPI error code 00000000 (0) at line 921 in sendmail.cpp)
Hey Reckon Accounts Team, We have come across this issue recently where we try to email invoices and this error pops up instead of our e...
  • 2 me toos
  • 18 replies
  • Problem
  • In Progress
Photo of Wendy
can't email customer statements, or PAYG summaries. They just don't appear in the email list after creating.
Have tried ringing support, but the wait time is too long. 
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Jo McIntyre
Bank feed not working [Feed Authentication Required]
I have set up our bank (Greater) and linked and have received transactions previously - nothing for the past 2 months. I have watched the...
  • 1 me too
  • 1 reply
  • Problem
Photo of Matthew Smith
Adobe Reader Error printing invoice
We are using Reckon Accounts Hosted. Error message when viewing pdf version of invoice. On one of our computers, when we attempt to view...
  • 1 me too
  • 3 replies
  • Problem
Photo of Elise Yung
Reckon is producing ETP Payment Summaries for people who did not receive one. How can I fix this please?
ETP Payment Summaries
  • 1 me too
  • 9 replies
  • Question
Photo of Linda
STP file upload error
The following error message appears when I try to upload my STP file:  instance.EmployeeData[30].Detail.Email is not any of [subschema 0]...
  • 2 me toos
  • 8 replies
  • Problem
Photo of lou razzano
NAB Credit Card Feed
NAB Credit card data feed has not been working since 4 June 2018. I tried to fix it by doing a connection to the bank and created a new ...
  • 1 me too
  • 1 reply
  • Problem
Photo of emma
Salary Packaging and STP
I am having an error getting our file to be approved in the Govconnect portal.  We are a not for profit organisation and our employees ha...
  • 1 me too
  • 3 replies
  • Problem