Conversations

Photo of Kelly
wage deduction
Hi there, From time to time the business will pay an expense incurred by an employee and then deduct this expense back from the employee...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of MM
Making a deduction from wages to repay a parking fine
Hi everyone, We have to process a deduction from our employee's wage to repay a parking fine - with the approval from both our independe...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Kelly
Setting up Other 2 as TOIL
I am trying to set up a payroll item to keep track of TOIL for certain employees. I have renamed Other 2 to TOIL and I found what I thin...
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  • 4 replies
  • Question
  • Answered
Photo of Kelly
How to set up time in lieu in Hosted
I'd like to be able to record a staff members additional hours which are accrued and then taken as TOIL. Can someone please help me do th...
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  • 1 reply
  • Question
Photo of Kelly
YTD figures on payslips reset with change of bank account
We have just changed the bank account within Reckon for where our payroll comes from to make tracking easier. Now the YTD figures on all ...
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  • 4 replies
  • Question
Photo of Kelly
Online Banking Centre won't open
We don't currently use the online banking centre for anything - and when I try to even open it, my computer freezes and Reckon eventually...
  • 1 me too
  • 5 replies
  • Problem
Photo of Sue Clark
Online Banking
When trying to use Online Banking it takes about 30 minutes for the screen to activate. Once I have viewed my payments and made and saved...
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  • 4 replies
  • Question
  • Answered
Photo of Kelly
Single Touch Payroll
Does anyone know if Reckon Hosted will be compatible with the Single Touch Payroll system coming into effect next financial year, ie. Jul...
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  • 2 replies
  • Question
  • Answered
Photo of Nadine
Single Touch Payroll:
Single Touch Payroll: We are using Reckon Accounts desktop software and our accountant has told us to stay on top of the new upcoming ch...
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  • 3 replies
  • Question
  • Answered
Photo of Frazzled
Leave not accruing
Hi  - I have set up new type of leave but for some unknown reason it is NOT accruing.  I have checked previous conversations relating to ...
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  • 5 replies
  • Question
  • Answered
Photo of Kelly
We have upgraded to 2017 Hosted but now it is telling us we need to update our other PC's. Do we have to complete this process on each PC?
We have upgraded to 2017 Reckon Hosted successfully but now when logging onto the other PC's it is telling us we still need to update. Do...
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  • 4 replies
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  • Answered
Photo of Russell Noske
Has Reckon Hosted Crashed? I can't logon to my company file.
Has Reckon Hosted Crashed? I can't logon to my company file.
  • 2 me toos
  • 7 replies
  • Problem
  • Solved
Photo of Kelly
Update to 2017 R2 not working!
I'm trying to update to 2017 R2 version and every time I get to the backup step it takes FOREVER, well over an hour. Then every single at...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Kelly
payroll category for RTWSA (workers compensation) payments reducing leave balances
I have a payroll category set up for any RTWSA (workers compensation) payments. I have noticed that each time I use this, it is actually ...
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  • 1 reply
  • Question
  • Answered
Photo of Dani Smith
Payslips not received
I am having issues with some of our 150+ employees not receiving payslips via email to their personal email addresses. This happens ran...
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  • 3 replies
  • Question
Photo of Kelly
Staff intermittently not receiving their payslips
Hi - I know this is unrelated but I can't find an answer anywhere; I have selected staff intermittently not receiving their payslips - I'...
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  • 2 replies
  • Question
Photo of Kelly
Payslips not being received intermittently by selected employees
I am having an intermittent issue with only selected employees not receiving their emailed payslips. I am working on Reckon Hosted. It o...
  • 1 me too
  • 1 reply
  • Question
  • Doesn't Need an Answer
Photo of LJ Lim
Accrued Hours
Hi, We have a client which has a building & construction business. Some of their employees work overtime.  This is recorded as a cost ...
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  • 2 replies
  • Question
  • Answered