Conversations

Photo of Peter
time out
These system now times out very quickly, this has changed in the last few days. It previously was 2 hours or more. How can this be exten...
  • 12 me toos
  • 40 replies
  • Problem
  • Solved
  • Archived
Photo of Tracy Miller
I deleted the Google Authenticator on my phone...
I deleted the Google Authenticator on my phone and now cannot log onto Reckon GovConnect. I am currently on hold to support but is there ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of JO-ANNE
RECKON ACCOUNTS HOSTED
error message when trying to print - this page isn't working hosted-connectv82.reckon.com is currently unable to handle this request
  • 2 me toos
  • 10 replies
  • Problem
  • Solved
Photo of Connor Way
MFA - Need to Reset
I've recently signed up for MFA using Google Authenticator on my phone however incidentally the app was deleted. I need to reset my MFA w...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Kelly Leaning-Dalley
Failed to load auregfind
We are getting message everytime we open Reckon Hosted showing; Failed to load auregfind Error, line 0, reason: The system cannot find t...
  • Kelly Leaning-Dalley, 4 months ago

  • 1 me too
  • 0 replies
  • Problem
Photo of Fleur
when i add my business ABN to the Reckon Portal GovConnect, it says 'unable to create subscription with stp'. Why is that?
  • 3 me toos
  • 27 replies
  • Problem
  • Archived
Photo of Rav
*RESOLVED* - Reckon Accounts Hosted login issue (12 February 2018)
Hi everyone, We're currently looking into early reports of issues when attempting to login to Reckon Accounts Hosted. You may encounter...
  • 2 me toos
  • 27 replies
  • Problem
  • Solved
  • Archived
Photo of Rav
Reckon Accounts Hosted - Request Error (30 January 2018)
Hi everyone, We're currently investigating early reports of issues access Reckon Accounts Hosted. Reports show that launching Hosted le...
  • 5 me toos
  • 64 replies
  • Problem
  • Solved
  • Archived
Photo of Kelly Leaning-Dalley
Can't log in this morning - REQUEST ERROR?
REQUEST ERROR message!
  • Kelly Leaning-Dalley, 10 months ago

  • 1 me too
  • 0 replies
  • Problem
  • Archived
  • Merged
Photo of John Zhang
Cannot Login Reckon (Request Error)
It has this error popping up: The server encountered an error processing the request. See server logs for more details.
  • 5 me toos
  • 1 reply
  • Question
  • Archived
  • Merged
Photo of Kelly Leaning-Dalley
Allowances
Does anyone know how I can allocate an allowance paid to an employee to a certain job?  At the moment even with "track expenses by job" b...
  • 1 me too
  • 2 replies
  • Question
Photo of Kelly Leaning-Dalley
Entering Time Issue
When entering time on timesheets, we are having issues when we go up or down a line, that the payroll item on the line we have moved to h...
  • Kelly Leaning-Dalley, 1 year ago

  • 1 me too
  • 0 replies
  • Question
Photo of Debbie
Job costing meal allowance - can it be costed to one job, rather than across all jobs?
I am hoping to cost an allowance (meal allowance) to a job. However my employee worked at 2 different locations during the week and has p...
  • 2 me toos
  • 1 reply
  • Question