Conversations

Conversations 1 - 20 of 68
Photo of Rav
**RESOLVED** Reckon Accounts Hosted - Email delivery issue (12 November 2018)
Hi everyone, We're currently investigating reports of email issues affecting Reckon Accounts Hosted. Early investigation is showing tha...
  • 1 me too
  • 19 replies
  • Announcement
Photo of Andrea McGregor
Emailing Invoices
Recently I have had a problem with emailing invoices - the invoice has been sent to the wrong email for a different customer. This has ha...
  • 4 me toos
  • 2 replies
  • Question
  • Answered
Photo of Joel
Reckon Hosted, Automatic timeout, able to switch off?
Can I turn off the automatic timeout of Reckon Hosted? It unluckily always seems to be timed out and logged out when I return to the prog...
  • 2 me toos
  • 10 replies
  • Question
  • Answered
Photo of Kathy
Invoice Fraud
Curious to know, last week I emailed a new customer an invoice - the invoice went to their junk email - but the invoice had been changed,...
  • 2 me toos
  • 14 replies
  • Question
Photo of Tahnee Armstrong
Unable to exit/cancel out of pop up
I have an issues a few times this week. I am unable to cancel/exit from a pop up (at the moment its my 'Select Remittence to email' pop u...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Nat
delete bill entered
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Roslyn
How do I put a ref # for each individual job on invoices? Can't find anywhere on customer job details to put ref.
Hi, I am using Reckon Hosted and setting up my invoices. I need to use a reference number for each individual job but can't find anywher...
  • 1 me too
  • 3 replies
  • Question
Photo of Sarah Nation
GovconnectAS.exe has stopped working
When I try and lodge my BAS, and I get to the prefill stage, I press on the prefill button and it comes up with that it was successful, t...
  • 15 me toos
  • 69 replies
  • Problem
  • Solved
Photo of SUE GREEN
GATEWAY: FAILED AUTHENTICATING USER TOKEN
Keep getting kicked out with the above error
  • 1 me too
  • 16 replies
  • Question
Photo of Rebecca
Estimate templates. Is there a way you can have 2 pages in a template?
I can customise the estimate template but I want to add a second page with generic information for every customer to go with every estima...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Kerrie H
Reckon Hosted 2018 R2
Thank you Reckon for fixing the amount of mouse clicks needed to print a document.  Although it is sometimes slow, it is saving time not ...
  • 3 me toos
  • 1 reply
  • Praise
Photo of SR
EVERY TIME I PRINT I HAVE TO LOG BACK IN........
IS ANYONE HAVING AN ISSUE WHEN THEY PRINT? EVERY TIME I PRINT SOMETHING WHEN I GO BACK TO MY MAIN SCREEN I HAVE BEEN LOGGED OUT, THEN HAV...
  • 1 me too
  • 9 replies
  • Question
Photo of Anthony
GovconnectAS.exe has stopped working
When I try and lodge my BAS, and I get to the prefill stage, I press on the prefill button and it comes up with that it was successful, t...
  • 1 me too
  • 2 replies
  • Problem
  • Archived
Photo of Joanne Sedgman
Multiple users on Reckon Hosted
I have never used Reckon Hosted with multiple users. Can anyone shed some light on what it would be like with 5-10 users. Currently compa...
  • 1 me too
  • 2 replies
  • Question
Photo of Sara
MANY Employee Buttons not working in Accounts Hosted - Employee Organiser
I have two employees that I have to manually change their pay for each week because the raises and promotions don't save or change. I als...
  • 1 me too
  • 6 replies
  • Problem
Photo of Kelly
PAYG & BAS
This Qtr's BAS amount payable to ATO is less than the PAYG withholding. Usually I would make 2 transactions - Pay PAYG in the" Create Cus...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Carol
Change or delete description in Estimate - Reckon Hosted
Hello I'm using Reckon Hosted 2017 edition. I have two questions that I would appreciate help with. Firstly, when entering an estimate, ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Rav
Reckon Accounts Hosted - Request Error (30 January 2018)
Hi everyone, We're currently investigating early reports of issues access Reckon Accounts Hosted. Reports show that launching Hosted le...
  • 5 me toos
  • 64 replies
  • Problem
  • Solved
  • Archived
Photo of Rav
*RESOLVED* ~ Reckon Accounts Hosted - Login Issue (29 January 2018)
Hi everyone, We are aware that a number of customers are experiencing issues accessing Reckon Accounts Hosted this morning. You may enc...
  • 4 me toos
  • 50 replies
  • Problem
  • Solved
Photo of Kerrie H
Cannot export report
Since the latest update I am unable to export a report in excel format in Accounts Hosted.  Getting the following error "This file is not...
  • 1 me too
  • 3 replies
  • Problem
  • Solved