Error message on upload to portal
Using Reckon Enterprise Retail 2018 desktop. STP worked last payrun but this time I have tried to upload the STP file, but the Portal giv...
Linda Putland
Joined on March 26, 2015
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STP 1-4 employees Reckon Accounts Plus 2018
Hi, I am having difficulty deciphering what is needed to utilise STP. I work 3 hours per week (Tues) at our local Community House doing b...
Incorrect leave data on pay slips still in 2019 Reckon .
Hi There. Incorrect leave data was appearing on pay slips in our old 2016 version of Reckon Accounts Premier - Retail edition. Recently ...
Reckon Accounts Premier, I am getting a error code 19660 65071
I have tried calling the technical support but cannot get through. I cannot open my Reckon Accounts Premier, I am getting a error code 1...
CUSTOMER OPEN BALANCE PROBLEM
the opening balance invoice which reckon produces
automatically isn't allocated an item just states 'open balance" in
description and i...
Backup will not complete prior to upgrade to 2019
Upgrading to enterprise 2019 from 2018. Mandatory backup reaches 99% and stops.
Multi-user log in issue
This doesn't happen all the time but it happens enough to be very frustrating. We have multi-user on all the time and when somebody is al...
CUSTOMER OPEN BALANCE PROBLEM
When I'm entering in customers open balances which dates do I enter for all unpaid invoices prior to 1st June? I have a ton of invoices w...
Setting up STP but portal keeps going to another page
hi Im trying to set up single touch payroll in reckon hosted but from the portal it keeps going to another page where you have to buy an ...
2019 Accounts Premier upgrade
We are attempting to upgrade from 2018 Premier to 2019, but the option to upgrade the existing 2018 is greyed out - the "select an existi...
STP
Payroll data not flowing from Reckon through to the STP lodgement module? I have tried this several times and followed all the steps on t...
Accounts Hosted suddenly not allowing multiple company files to be open at same time
Suddenly I cannot set multiple company files to be open at same time. I have not had this issue in the past and now, this morning, when I...
business 2019 upgrade interrupted
Can someone please help with upgrading 2019 business desk top? it wont let me do it as I get message upgrade interrupted. reckon tech cen...
Remove grouping and totals on Super Report by Employee
Hello, trying to export the Super report by Employee report csv. file so we can upload this directly into our super fund instead of doi...
Leave accrual
Hi there, Am having issue with leave accrual - it is defaulting to a Holiday Pay leave accrual per pay of 2.55 instead of what I require...
Need technical support with reckon hosted but have not been able to get though on the phone since Friday?
3 users on reckon hosted(multi user setup, but each user bumps off the other user because it skips the login page where each person needs...
account payable and accounts receivable in journal
End of Year Journal Entry - Won't accept both A/P & A/R entries. NB: Large value for each that don't relate directly back to either debto...
How do I enter the balance of a payment from a customer that had the amount we owe them as a supplier taken out?
We have a customer who is also a supplier and they paid their account to us less our account to them. How do I enter the transaction in ...
Printing error message: "The file you specified cannot be opened....... The windows error was the file exists".
Printing error message: since updating to 2018 Accounts Premier we are getting a printing error every time we try to print: "The file you...
zapier & integromat integration
I use Reckon Hosted 2019. Where do I find information about integrating my Accounts with woocommerce using zapier or integromat? I can co...