Conversations

Conversations 1 - 20 of 30
Photo of Kali
Terminated employees in Payroll Premier and how to deal with STP lodgement
Can someone from Reckon please direct me to a support note or explain how to lodge the STP file of a terminated employee. Why does it not...
  • 3 me toos
  • 5 replies
  • Question
Photo of Tobias K
Emailed payslip field "Pay Period Start" field empty
When emailing payslips the "Pay period Start" field becomes "  /  /  ". Value is correctly show in the report writer payslip prior to usi...
  • 1 me too
  • 4 replies
  • Problem
Photo of Mark
Payroll Premier will not change to "Date Paid" in preferences
I have changed to "Date Paid" in preferences (File/Preferences/Printing) for STP purposes but the program keeps defaulting back to Pay En...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Nicky Wray
error message when trying to access payroll premier 2018/2019
I am getting and "exception" message when trying to access Payroll Premier. I have logged the reports but don't know who to send them to....
  • 2 me toos
  • 8 replies
  • Problem
Photo of Ray
Payroll Premier 2018/2019 STP taking 4 minutes plus to launch
When we select Single Touch Payroll from within Payroll Premier it can be a good 4 mins or more before we get a popup that says "Checking...
  • 2 me toos
  • 6 replies
  • Problem
Photo of Nicky Wray
Payroll Premier 18/19 doesn't upgrade the previous file
Payroll Premier 2018/2019 doesn't upgrade the previous file - message says "follow instructions provided with product" the product was do...
  • 1 me too
  • 2 replies
  • Question
Photo of Rav
Single Touch Payroll - Reckon GovConnect STP
Single Touch Payroll (STP) is coming into effect from 1 July 2018. To help you be compliant, we have developed a new application called...
  • 2 me toos
  • 27 replies
  • Article
Photo of Leanne Kendrick
My payslips will not email since upgrade? Where can I check settings etc. I am using Outlook with Microsoft 365.
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Carol
Current 2018-19 Tax Tables Version No.
2018 Tax Tables Version No. - so does anyone know what the lastest No. is - just want to check and make sure have downloaded the correct ...
  • 1 me too
  • 3 replies
  • Question
Photo of Tobias K
Reckon GovConnect - STP Upload - Company Information Valid then nothing.
After fixing the "Please check your ABN/WPN, Company Name and Branch number" error I was getting by modifying my STPEXPORT file to have t...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Katrina Stubbs
Payroll Premier Upgrade for STP compliance
After reading all these errors, concerns, frustrations, malfunctions I am yet to upgrade to the new version of Payroll Premier to be comp...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Carmela Tavasci
printing payment summaries with zero payg
I have some employees with zero PAYG but I still need to produce a payment summary for them.  I DONT have a tick next to exempt from paym...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Nicky Wray
Can Reckon Accounts Premier be upgraded to Enterprise
Can you upgrade Accounts Premier to Enterprise or is it a whole new install?Thank you
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Rav
I don't have a smartphone, how do I register Multi-Factor Authentication (MFA) for Single Touch Payroll?
I don't have a smartphone to install the Google Authenticator app, is there any other way I can setup the Multi-Factor Authentication (MF...
  • 2 me toos
  • 1 reply
  • Article
Photo of Nicky Wray
Payroll Premier 2018/2019
Can't email payslips, and we did in the 2017/18 version, hasn't created a payslip for one employee but has created a pay. Do you only get...
  • 1 me too
  • 2 replies
  • Problem
Photo of Nicky Wray
Ist pay run
The first pay run has not created a payslip for one existing employee although it has created a pay for them. The report to be exported i...
  • Nicky Wray, 1 month ago

  • 1 me too
  • 0 replies
  • Question
Photo of Debbie McPherson
Software I/D
Hi all, I cant seem to find my Software id for ato access manager to register Reckon to the ATO. Where do I find this number?
  • 1 me too
  • 8 replies
  • Question
  • Answered
Photo of Nicky Wray
ETP payment summaries not appearing (2 created) when you open "print ETP payment summaries" don't they need to be there to send to ATO
Payroll Premier 2017/18 - ETP payment summaries not appearing when selecting "print ETP payment summaries" in reports. Don't they need to...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Nicky Wray
I can't delete an employee allowance from the allowances list in payroll premier 2017/2018
In payroll premier 2017/2018 I want to delete old allowances for terminated employees from the allowance list. The delete option is greye...
  • 1 me too
  • 3 replies
  • Question
Photo of Rav
KB - Preparing Reckon One for Single Touch Payroll (STP)
STP is mandatory from July 1 2018 for businesses with more than 20 employees.  Check out our KB article to get a head start on preparing ...
  • 1 me too
  • 1 reply
  • Article