Conversations

Conversations 1 - 20 of 33
Photo of Nicky Wray
Download Reckon software to new server
Hi, we already use Reckon Desktop 2018. However, we are installing a new server. Do we just download another copy from the members area s...
  • 1 me too
  • 1 reply
  • Question
Photo of Ari Gold
STP submission stuck in Submitted status
Hi team, I've been submitting Single Touch Payroll submissions for a little while now but I've noticed their status hasn't changed from ...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of nikki may
email
Unable to email payslips with Payroll Premier v27.  I tried the workaround by replacing the Rinb.exe file however realised this was for v...
  • 1 me too
  • 3 replies
  • Question
Photo of Rav
Single Touch Payroll - Reckon GovConnect STP
Single Touch Payroll (STP) is coming into effect from 1 July 2018. To help you be compliant, we have developed a new application called...
  • 2 me toos
  • 28 replies
  • Article
Photo of Kali
Terminated employees in Payroll Premier and how to deal with STP lodgement
Can someone from Reckon please direct me to a support note or explain how to lodge the STP file of a terminated employee. Why does it not...
  • 4 me toos
  • 9 replies
  • Question
Photo of Tobias K
Emailed payslip field "Pay Period Start" field empty
When emailing payslips the "Pay period Start" field becomes "  /  /  ". Value is correctly show in the report writer payslip prior to usi...
  • 1 me too
  • 4 replies
  • Problem
Photo of Mark
Payroll Premier will not change to "Date Paid" in preferences
I have changed to "Date Paid" in preferences (File/Preferences/Printing) for STP purposes but the program keeps defaulting back to Pay En...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Nicky Wray
error message when trying to access payroll premier 2018/2019
I am getting and "exception" message when trying to access Payroll Premier. I have logged the reports but don't know who to send them to....
  • 2 me toos
  • 8 replies
  • Problem
Photo of Ray
Payroll Premier 2018/2019 STP taking 4 minutes plus to launch
When we select Single Touch Payroll from within Payroll Premier it can be a good 4 mins or more before we get a popup that says "Checking...
  • 2 me toos
  • 6 replies
  • Problem
Photo of Nicky Wray
Payroll Premier 18/19 doesn't upgrade the previous file
Payroll Premier 2018/2019 doesn't upgrade the previous file - message says "follow instructions provided with product" the product was do...
  • 1 me too
  • 2 replies
  • Question
Photo of Leanne Kendrick
My payslips will not email since upgrade? Where can I check settings etc. I am using Outlook with Microsoft 365.
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Carol
Current 2018-19 Tax Tables Version No.
2018 Tax Tables Version No. - so does anyone know what the lastest No. is - just want to check and make sure have downloaded the correct ...
  • 1 me too
  • 3 replies
  • Question
Photo of Tobias K
Reckon GovConnect - STP Upload - Company Information Valid then nothing.
After fixing the "Please check your ABN/WPN, Company Name and Branch number" error I was getting by modifying my STPEXPORT file to have t...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Katrina Stubbs
Payroll Premier Upgrade for STP compliance
After reading all these errors, concerns, frustrations, malfunctions I am yet to upgrade to the new version of Payroll Premier to be comp...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Carmela Tavasci
printing payment summaries with zero payg
I have some employees with zero PAYG but I still need to produce a payment summary for them.  I DONT have a tick next to exempt from paym...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Nicky Wray
Can Reckon Accounts Premier be upgraded to Enterprise
Can you upgrade Accounts Premier to Enterprise or is it a whole new install?Thank you
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Rav
I don't have a smartphone, how do I register Multi-Factor Authentication (MFA) for Single Touch Payroll?
I don't have a smartphone to install the Google Authenticator app, is there any other way I can setup the Multi-Factor Authentication (MF...
  • 2 me toos
  • 1 reply
  • Article
Photo of Nicky Wray
Payroll Premier 2018/2019
Can't email payslips, and we did in the 2017/18 version, hasn't created a payslip for one employee but has created a pay. Do you only get...
  • 1 me too
  • 2 replies
  • Problem
Photo of Nicky Wray
Ist pay run
The first pay run has not created a payslip for one existing employee although it has created a pay for them. The report to be exported i...
  • Nicky Wray, 3 months ago

  • 1 me too
  • 0 replies
  • Question
Photo of Debbie McPherson
Software I/D
Hi all, I cant seem to find my Software id for ato access manager to register Reckon to the ATO. Where do I find this number?
  • 1 me too
  • 8 replies
  • Question
  • Answered