Rav
Joined on September 30, 2015
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GovConnect ABN already registered?
I have emailed the support team 3 times with this and spoken to them on 2 separate occasions but get no solutions (We'll get back to you ...
update tax tables for 1.10.2016
I have received an email from the Tax Office to say that there will be new Tax Tables from 1 October 2016. When will these be available f...
Current Support FAQ List
Hey All, As you can imagine we often get similar questions asked through email, phone calls and through the community itself. We regul...
How do I attach photos of invoices and receipts in Reckon One, Reckon Accounts?
Intuit Quickbooks and Xero allow a photo of an invoice or receipt to be attached to a transaction. This can help to reduce the amount of ...
Submitting Employee Tax File Declaration to ATO
I am trying to figure out if I can upload an Employee Tax File Declaration to my ATO portal from Reckon Accounts Premier Edition 2017. If...
How do i reactivate my products if receiving Script Error?
comes up with an error "could not connect to licensing server"
Anyone's having trouble to login Reckon Account Hosted?
Is aynyone else having trouble to login Reckon Account Hosted?
Is there an Android app for Accounts Hosted?
Is there an Android app for Accounts Hosted?
Reckon Hosted - Ridiculously Slow
I am sure the title of my post says it all. Reckon Hosted - Ridiculously Slow, and it is becoming a problem. I am aware at this time o...
Hosted and the Reckon mobile app?
I can logon no problems to the browser based hosted system but the Reckon app on Android just keeps saying "Access Denied" I have tried u...
Reckon hosted won't print.
Reckon Accounts Hosted, Google Chrome. When I attempt to print a document (any type), Hosted print screen comes up, as normal, when I cli...
Invalid Company Information provided.
Invalid Company Information provided. Please check your ABN/WPN, Company Name and Branch number match those set in Reckon GovConnect Sing...
STP App. Can you alter the YTD figures on the Employee's Pay Summary? Can you delete a draft Pay Run?
I made an error in the STP Reckon mobile app. When you first go in it asks if you have made a payment from 1/7/19. I thought as I was a...
Emailing Invoices
Recently I have had a problem with emailing invoices - the invoice has been sent to the wrong email for a different customer. This has ha...
ATO sent the poll response but the service failed to deserialize it
Submitted STP shows error with ATO error message 'ATO sent the poll response but the service failed to deserialize it'. I phoned ATO and...
Terminated employees in Payroll Premier and how to deal with STP lodgement
Can someone from Reckon please direct me to a support note or explain how to lodge the STP file of a terminated employee. Why does it not...
Unable to resize columns
This is not related but I am no longer able to resize columns on reports such as balance sheets etc. This was a problem the last time an ...
Payroll Premier 2018/2019 -- Payslip Email Issue
Just completed the Upgrade but we are not able to email payslips
Annual renwal or registration for Reckon Premier.
We received an email from Reckon support informing us that our annual renewal for product support is about to expire. It also states tha...