Conversations

Conversations 1 - 20 of 598
Photo of Mel Redwin
STP and MyGov
I have completed 2 successful STP submissions on behalf of our company using Reckon Premier Professional Services Edition 2018 (desktop)....
  • 1 me too
  • 2 replies
  • Problem
Photo of Ben Davis
reckon one very slow and invoice items glitching
I have been having problems with reckon one for some time now, the speed is slow and unresponsive across different internet connections a...
  • 1 me too
  • 4 replies
  • Problem
Photo of Melissa Bell
Error when emailing pay slips
Error when emailing payslips  - Error code 14598 23602
  • 1 me too
  • 3 replies
  • Problem
Photo of JO-ANNE
HELP PLEASE
RECKON ACCOUNTS HOSTED - can't connect to online banking centre through Reckon Accounts Hosted, I click on the bank and nothing happens, ...
  • 1 me too
  • 7 replies
  • Problem
Photo of Amanda Ludlow
Cant print from RECKON!!!! first screen says its loading then blue icon comes up to say printing then NOTHING!!!
Cant print, and i have printed emails this morning, so not my end ...So frustrating when your running a business and cant even print invo...
  • 1 me too
  • 5 replies
  • Problem
Photo of Eric Kong
Error Reckon GovConnect - Reckon One
When trying to subscribe with Reckon GovConnect I get a "Unable to create subscription with Stp" No other error. I have made sure the ABN...
  • 1 me too
  • 2 replies
  • Problem
Photo of Wendy McCulloch
Troubleshooting integration of Cloud POS and Reckon Hosted
I am trying to integrate Cloud POS and Reckon Hosted, but the authorisation of the database in POS shows an error. I have started a trial...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Ian M
ANZ Share Trading Transactions download
When I try to download a share transaction into my Reckon Personal Plus 2016 I get the message from Reckon Accounts that Reckon Account...
  • 4 me toos
  • 30 replies
  • Problem
  • Solved
Photo of Joanne Sedgman
Pop up Screen Problem
Since the upgrade of Reckon Desktop 2018, from the create a purchase order screen, warning pop up appears 2 times when trying to print. W...
  • 1 me too
  • 2 replies
  • Problem
Photo of Lorraine
No response from customer service in 8 days
It is clear there is no Customer Service at Reckon with no response to any of 4 emails sent over 8 days. This is a complete FAIL by Reck...
  • 1 me too
  • 2 replies
  • Problem
Photo of Trish Crawford
I can't seem to copy & paste like I used too
  • 1 me too
  • 4 replies
  • Problem
Photo of Christina McIntosh
Uploading back up file to Hosted for first time
I have been using Reckons Accounts (on pc) and have been backing up to a local network drive. I've now moved to Hosted and want to upload...
  • 1 me too
  • 2 replies
  • Problem
Photo of Sarah Nation
GovconnectAS.exe has stopped working
When I try and lodge my BAS, and I get to the prefill stage, I press on the prefill button and it comes up with that it was successful, t...
  • 15 me toos
  • 69 replies
  • Problem
  • Solved
Photo of rachel
Single Touch Payroll "A data validation error has occurred, please check all employee data".
Single Touch Payroll is showing and error when I submit the data saying "A data validation error has occurred, please check all employee ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Karan Lake
Payroll Premier STP report Export button missing
When i process STP report in Payroll Premier the report does not fully open i cannot see the export button, the minimize or maximize does...
  • 1 me too
  • 3 replies
  • Problem
Photo of Adelaide Fresh Fruiterers Morphett Vale
error when uploading STP file
I am getting this error when trying to lodge. I have changed our Legal name in Reckon to match our GovConnect. I have also made sure the...
  • 1 me too
  • 5 replies
  • Problem
Photo of Malcolm Gilham
Not sure why no one answers your help lines for technical support, 3 days of not being able to log on.
Not sure why no one answers your help lines for technical support, after 3 days of not being able to log on and despite the community pag...
  • 2 me toos
  • 7 replies
  • Problem
Photo of Bob Claus
I can't print invoices
I upgraded Accounts Hosted 2017 to 2018 a few days ago and now I can't print invoices (I don't know about reports, I haven't tried). Not ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Kelly Leaning-Dalley
Unable to create subscription with Stp
Has anyone had a solution with this issue?  Yes I have updated to the new 2018 version. Yes I have gone through all of my data and chec...
  • 3 me toos
  • 5 replies
  • Problem
Photo of John Pastor
cursor out of sync
Very frustrating that using a mouse I cannot click on any hot buttons. I must click about 1cm above the hot button. Any help, please? ...
  • 1 me too
  • 1 reply
  • Problem