Conversations

Conversations 1 - 20 of 621
Photo of richard
Company information is valid
I have been successfully uploading payroll files since inception. I have now shared with another user and gone through setting that user ...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Karyn Greenham
BankDate
Our BankData has been down all month and no-one will reply to my emails! The date that shows in the screen while trying to bring in new t...
  • 1 me too
  • 3 replies
  • Problem
Photo of Rav
**RESOLVED** Reckon Community - Page not found error (19 September 2018)
Hi everyone, The Reckon Community is currently experiencing issues displaying content from threads. This is a wider issue stemming from...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Rav
**RESOLVED** Reckon Accounts Hosted - Launch issue (17 September 2018)
Hi everyone, We are currently investigating an issue affecting the launching of Reckon Accounts Hosted 2018. Early indication shows tha...
  • 2 me toos
  • 16 replies
  • Problem
  • Solved
Photo of Shelley
STP not flowing through to ATO
Apparently our STPs are not flowing through to the ATO in either of my companies.  I have received no error messages.  All uploads appear...
  • 1 me too
  • 3 replies
  • Problem
Photo of Julian1961
Transaction Allowance & Bank Connections Have Disappeared!
This morning when I logged into Reckon One and clicked on Bank Transactions, it said I had no transactions left on my plan!  When I clic...
  • 1 me too
  • 3 replies
  • Problem
Photo of Parkside Physio
Hi, how can I save a back up to an USB? The location does not recognise the USB!
While trying to do a back up on an USB, I was not able to choose the USB as location for the place to safe the back up!
  • 1 me too
  • 2 replies
  • Problem
Photo of Kate
Reckon One Error with Manual Bank Data Upload
I'm trying to upload a QIF file for our clients bank data in Reckon One, but it is coming up with the following error. Unable to get manu...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of John Moussa
payrun in reckon is stuck on status processing Status
  • 2 me toos
  • 2 replies
  • Problem
  • Solved
Photo of jennifer byrne
Cannot log in after giving accountant external access
I set up the accountant with external access yesterday with user id and password. This morning I cannot login. The accountant could get i...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of Chez
I was in Chart of Accounts and accidentally deleted my Wages account. Can I get it back?
2016 Premier edition
  • 1 me too
  • 1 reply
  • Problem
Photo of Albert Choy
STP ISSUE - NO DATA RECEIVED
I have done a pay run and through STP I sent the file to be uploaded to ATO through Reckon GovConnect but got the following screen:I have...
  • 1 me too
  • 2 replies
  • Problem
Photo of Gavin
Time to print too long!!
Since the "upgrade" to Reckon Hosted a few weeks ago it is now taking up to 20 seconds or more to print one document because of the uploa...
  • 1 me too
  • 5 replies
  • Problem
Photo of Dave Gale
Quicken 2008 asking for unknown password
I have been forced to upgrade to a later version of Quicken, as my windows 10 will not accept legacy files.  I was told I would have to u...
  • 1 me too
  • 4 replies
  • Problem
Photo of Danny Loypur
State Payroll tax Incorrect for 1 st July 2018
The Threshold for this financial year is incorrect it should be $650,000 not $625,000 and the threshold link doesn't work in Employee dro...
  • 1 me too
  • 3 replies
  • Problem
Photo of Janine
Spam (non-reckon) to email used solely for this forum
I have received email spam to an address used solely to log into this forum. The spam is for coco-print2002.com. Are our email addresses ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Swee
Single Touch Payroll Formatting issues?
I am having alot of trouble sending off STP files via RECKON ONE. The error message was: "Request was incorrectly formatted or was missin...
  • 1 me too
  • 3 replies
  • Problem
  • Archived
Photo of Jillian Clothier
STP upload unsuccessful, invalid company name and legal name.
I have checked that all the company information and GovConnect details match but my file is still unsuccessful
  • 2 me toos
  • 3 replies
  • Problem
Photo of Tom
Unable to add a new bank connection
Hello, have just started using Reckon One and am trying to create a new bank connection to import my data. When going through the new con...
  • 1 me too
  • 4 replies
  • Problem
Photo of Lachlan
(MAPI error code 00000000 (0) at line 921 in sendmail.cpp)
Hey Reckon Accounts Team, We have come across this issue recently where we try to email invoices and this error pops up instead of our e...
  • 2 me toos
  • 21 replies
  • Problem
  • In Progress