Conversations

Conversations 1 - 20 of 1844
Photo of Edwin Heywood
Personal Plus refusing original installation key
Its Friday in Adelaide and I still cant use Reckon PP 2019 refuses the original Instalation key Edwin Heywood Note: This conversation w...
  • 1 me too
  • 5 replies
  • Question
Photo of Lynne
ATO File Status still at Pending
Has anyone heard why the ATO seem to have stopped reviewing files?  From 1st July to the end of September all my submitted files have bee...
  • 1 me too
  • 1 reply
  • Question
Photo of Janine
Reckon portal single touch payroll 401 unauthorised error
When I log into reckon portal to do single touch payroll, I choose Reckon GovConnect, enter my code and then I am getting full red screen...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Sandy Stewart
STP error message
I am getting the following error message in STP fomr the ATO "ATO Messages   The following error messages have been returned from the ATO...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Waterways of Singleton
Email format with business name instead of accountshosted@reckon ?
Hi, is there any way for our emails to send from our business name instead of accountshosted@reckon ? 
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Ari Gold
STP submission stuck in Submitted status
Hi team, I've been submitting Single Touch Payroll submissions for a little while now but I've noticed their status hasn't changed from ...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of JER
HI, Why cannot I now email a report in excel version? Have always been able to.
I am using Accounts Hosted. I am wanting to email a small file in excel version.  It looks like some thing is happening in the background...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Omar Sosa
Request has not been completed yet. Please check back in couple of minutes
Hi,I am calling the API to add new time entries using this: <TimeTrackingAddRq ...But when I send several items (like 200) sometimes API ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Toni Hudson
Is anyone else having trouble with the client portal not loading today?
Client Portal for Reckon One not loading today
  • 1 me too
  • 2 replies
  • Question
Photo of Chris Bollard
Westpac Bank Feeds
My Westpac Bank Feeds are not loading. As of today - 9 November:Business cheque account stuck 23 OctPersonal transaction - 23 OctBusiness...
  • 1 me too
  • 2 replies
  • Question
Photo of A Balancing Act
Rename or move folders within Q Drive in Hosted
Hi there, I'm talking about general folders - not the folders that have QBW files in them.  I have folders within Q drive that I use for ...
  • 1 me too
  • 2 replies
  • Question
Photo of Chelsea
Hi all, I use Reckon Accounts Premier Edition 2018. I am trying to terminate an employee but it wont work for me! HELP
I have entered the release date but when i select 'terminate employee' it goes to 'terminated guided process' but it is just a blank whit...
  • 1 me too
  • 2 replies
  • Question
Photo of Daniela
2018 Reckon Hosted - printer not working
Since upgrading to 2018 Hosted, the only printer I can select does not actually print.  Help please!
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Lee
2 of my company files are missing!
I'm using Accounts Hosted. I have several company files within my account. The company names show up in the list to open. But when I clic...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Di Samuel
Reckon 1 is not responding atm - all other computer functions are fine - how long till you are back on air?
Reckon 1 is not responding atm - all other computer functions are fine - how long till you are back on air?
  • 1 me too
  • 9 replies
  • Question
Photo of Betina Kelly
How do I edit an old invoice that doesnt show up in my invoice area?It's only showing the invoices from the last two months. thanks
How do I edit an old invoice that doesnt show up in my invoice area?My reckon one is only showing the invoices from the last two months. ...
  • 1 me too
  • 2 replies
  • Question
Photo of Marietta Isinii
Need new license key for QuickBooks plus 2010-11
I need to activate my Quickbooks plus 2010-11  on my new computer, apparently my old computer crashed. When I entered the previous licens...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Bob Hale
Closing off a credit note
I have a credit note that I have been working my way through for the last 18 months.It is now used up but when I try to allocate funds to...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Andrea McGregor
Emailing Invoices
Recently I have had a problem with emailing invoices - the invoice has been sent to the wrong email for a different customer. This has ha...
  • 4 me toos
  • 2 replies
  • Question
  • Answered
Photo of Belinda
Single Touch Payroll still pending
I submitted an STP file to ATO via Reckon GovConnect on 15 September, however, the status is still stuck as 'pending' almost 2 weeks late...
  • 4 me toos
  • 7 replies
  • Question
  • Answered