Conversations

Conversations 1 - 20 of 2773
Photo of richard
Company information is valid
I have been successfully uploading payroll files since inception. I have now shared with another user and gone through setting that user ...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Karyn Greenham
BankDate
Our BankData has been down all month and no-one will reply to my emails! The date that shows in the screen while trying to bring in new t...
  • 1 me too
  • 3 replies
  • Problem
Photo of nicole Topp
Email Remittance advice
I am trying to email remittance advice for our suppliers  since the upgrade of software and now have error
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Tian Lan
Reckon Accounts Premier 2018 Single Touch Payroll Issue
HiOur company is using Reckon Accounts Premier Non-Profit Edition. We just updated 2018 version in July. I joined the company last month ...
  • 1 me too
  • 3 replies
  • Question
Photo of Mirko
Clean up your Hosted Company file & Backups.
This Video runs through key steps which can be done to optimise your Reckon Accounts Hosted experience. By cleaning up your Company File ...
  • 2 me toos
  • 12 replies
  • Announcement
Photo of Sian Ward
STP sharing not working
Hi, I have had a company shared with me and when i go to click on the company it comes up with an error. 403: Unauthenticated. What does ...
  • 1 me too
  • 2 replies
  • Question
Photo of Vanessa Erasmus
Hello, can you please give us instructions on how a bookkeeper can change the ownership of a Reckon Hosted R2 file to a client?
Hello, can you please give us instructions on how a bookkeeper can change the ownership of a Reckon Hosted R2 file to a client?
  • 1 me too
  • 2 replies
  • Question
Photo of Rav
**RESOLVED** Reckon Community - Page not found error (19 September 2018)
Hi everyone, The Reckon Community is currently experiencing issues displaying content from threads. This is a wider issue stemming from...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Accounts Officer
Can I change the remittance to show which invoices credits are being applied?
  • 2 me toos
  • 1 reply
  • Question
Photo of Charlene
Single Touch Payroll (STP) in Reckon Portal - Authentication
Hi,In the Reckon Portal, is there a way you can link multiple mobile devices to the one user/login for authentication?What if the one use...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Charlene
Single Touch Payroll (STP) in Reckon Portal
HiIn the Reckon Portal https://portal.reckon.com we have created a new 'staff' user as we require more then one person to upload STP file...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Jenni
Is there a way to set up child support payments in Reckon Accounts Hosted Payroll? Thanks
I've just had a call from Human Services to say they are sending a letter advising that I have to deduct Child Support from one of our ne...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of adrian di marco
I am trying to login to reckon but am being told: This site can’t be reached
I am trying to logon back into reckon this afternoon after lunch and I am now being  told:This site can’t be reachedwww.reckononline.com....
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Nicole Lim
Price Level List - Employee Charge Out Rate
Hi all,  We have recently upgraded our premier Reckon Account Premier to 2018 Edition.  Our invoice to clients are based on time spent ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of IDA VII
hosted - connectv82.reckon.com is currently unable to handle this request, HTTP ERROR 500
I tried several times to log in 'LAUNCH ACCOUNT 2018 R2', but the HTTP ERROR 500 keeps coming up and showing 'hosted - connectv82.reckon....
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Sian Ward
Google authenticator for STP
Hi, I have had to do a factory reset for my phone and had to re-download the authenticator app for STP. It is asking for the QR code whe...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Hawk
"Add" button in Pay runs is missing!
The "Add" button in Pay runs is missing! Please help!
  • 1 me too
  • 1 reply
  • Question
Photo of Wes
Reckon Accounts PP 2016, Win7 to Win10 transfer problems.
Hi folks.  Have been going through the process of transitioning Accounts Personal Plus 2016 from a Win7 machine to a Win10 machine.  Here...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Rav
Want to automate your workflow? Introducing Zapier for Reckon One!
If you're looking to automate your workflow and consolidate all your everyday apps, we have a new integration with Zapier that lets you...
  • 1 me too
  • 1 reply
  • Article
Photo of Joanne
stp final event dates are incorrect
When uploading a final pay event file for STP on a terminated employee the period start date is later than the period end date. However i...
  • 2 me toos
  • 5 replies
  • Question