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Server Error - Why can't I activate my product?
Server Error in '/' Application when attempting to reactivate/activate Accounts Business or QuickBooks (Aus) by Reckon. Activation of pr...
  • Reckon FAQs, 5 years ago

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What is Reckon One?
Reckon One is our cloud accounting solution that will be customisable, so you can tailor the software based on the features your business...
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How do I process a GST Refund in Reckon One?
GST is collected in the GST Liabilities account.  As this is a protected account there are restrictions on how you can use it.  You can o...
  • Reckon FAQs, 6 years ago

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What is my customer ID number?
Your Customer ID is a unique number that you are given when you first activate your product or purchase a product directly from our Estor...
  • Reckon FAQs, 6 years ago

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Why do I have to activate my product?
The reason we require our customers to activate and register their product is to prevent illegal copying of our software – this also allo...
  • Reckon FAQs, 6 years ago

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What does Sunsetted mean?
A product becomes ‘Sunsetted’ 2 years after the installation date or once the second successive update has been issued. If you would ...
  • Reckon FAQs, 6 years ago

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Why can’t I downgrade my files?
When you upgrade to a newer version of the software, your company file structure is modified to suit the needs of the new software, which...
  • Reckon FAQs, 6 years ago

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What is cloud accounting?
The way we like to explain cloud accounting is like this: Cloud accounting gives you the freedom and flexibility to store all of your ...
  • Reckon FAQs, 6 years ago

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How do I create a customer loyalty program in POS?
Decide what information you'd like to have on the cards themselves Here are some examples of what you can include Company Name Customer ...
  • Reckon FAQs, 6 years ago

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How do I email invoices using Accounts Hosted?
There are a couple of different ways that you can email invoices when using Accounts Hosted: Send a single invoice Open the invoice you...
  • Reckon FAQs, 6 years ago

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How do I set up users for my company file?
Setting up users in your company file is an important step when using Accounts Hosted. Here’s a guide that walks you through the basics o...
  • Reckon FAQs, 6 years ago

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How do I navigate the Accounts Hosted homepage?
The Accounts Hosted homepage has been designed to help you to complete your tasks quickly and efficiently. That being said, not everyon...
  • Reckon FAQs, 6 years ago

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How do I make a payment in Reckon One?
Hover over the Transactions tab at the top of the page and click Make a payment. Make sure you select the right account and month an...
  • Reckon FAQs, 6 years ago

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How do I create a book in Reckon One?
Click the Add a book button Decide on a name for your book and select the industry that best describes your business (scroll to the...
  • Reckon FAQs, 6 years ago

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How do I add customers in Reckon One?
Hover your mouse over Contacts and select Customers Click the Add a contact button Enter your customers contact details. The fie...
  • Reckon FAQs, 6 years ago

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