Finding a Partner while PartnerSearch is offline - RESOLVED
Hi Everyone, The Partner Search page (partnersearch.reckon.com) accessed from Find your Local Reckon Advisor links, is currently unavail...
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Joined on September 15, 2013
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Unable to access BankData through Reckon Accounts
We regret that Reckon Accounts desktop and Hosted users are currently unable to access their bank transactions through BankData. Our tec...
Delays to Share Price Downloads for 20/10/15
Hello Share Price Download users. The ASX wishes to advise that they are experiencing delays in the dissemination of the ASX Market Info...
Merchant Account Service message pops up when launching a Sales Receipt in Accounts Business 2014
Windows 8 users may see this message when launching a Sales Receipt in Accounts Business 2014: If you tick the box Do not display thi...
Urgent Reckon Accounts Hosted Maintenance tonight to be conducted at 10pm AEDT
Some users experienced problems logging onto Reckon Accounts Hosted today. To complete the maintenance to correct this issue all Recko...
No Share Price Download for 12 December 2014
The Share Price Download service experienced difficulties on the 12th and the 15th of December. The service was restored but we were una...
Cannot change Terms and Credit limits on the Reckon One Mobile App
Terms and Credit Limits were added to Reckon One on 10th December 2014. This update applied only to the web-accessed version and not t...
Hosted Login Issues
Login Issues are being reported by users this morning and are currently being investigated by our IT Team. My apologies for the inconven...
No Share Price Download for 20 and 21 November 2014
The Share Price Download service experienced difficulties on the 20th and 21st of November and in the process of restoring the service, t...
Server Error in '/' Application when attempting to activate Accounts Personal or Quicken
The activation module inside Accounts Personal Range and Quicken gave you a direct online connection to the Reckon activation server by c...
Stock Symbol Lookup no longer provides symbol information
When you buy a share for the first time Accounts Personal prompts you to enter a Code for the share. There is a Look Up button that will...
Clicking Go Online in the Online Banking Centre no longer opens my bank's internet portal
The Go Online button on the Online Banking Centre was a quick and easy way to get to your bank's internet portal and download a QIF file ...
Imported BankData transactions disappear when I return to the Banking screen
You might encounter a situation where you leave the import BankData screen without having import all your transactions, then when you re...
BankData transactions do not import after one transaction has been entered
You might encounter a situation where after having imported bank transactions once, the next time you open Reckon One, no more bank tran...
More tips for logging onto the new Hosted
Hi Everyone, Reports of Customer Experience with logging onto Hosted has vastly improved today, but you may still experience some delays...
Cannot Print through the new printing feature of Reckon Accounts Hosted
Some users are finding that printing invoices from the PDF created by the new printing feature in Reckon Accounts Hosted, fails. With an...
Mouse functionality lost in Reckon Accounts Hosted
Some users may find that they lose functionality of their mouse while working in Reckon Accounts Hosted. This problem has been isolate...
Keyboard on mobile devices and Reckon Accounts Hosted
Keyboards offered on mobile devices may not contain all keys available on a desktop computer keyboard. The Ctrl key in particular may be...
Pressing Enter does not move to the next line in Reckon Accounts Hosted
If you find that pressing Enter no longer takes you to the next line or field, modify your preferences in Accounts 2014 to allow it.
Ed...
Shortcut Keys not working on Reckon Accounts Hosted
Some users have reported difficulty using short cut keys in the new Reckon Accounts Hosted environment. In some cases this is a result of...