Conversations

Conversations 1 - 20 of 45
Photo of Caryn
Backup always says I need to rebuild data
Hi, I'm running Reckon Premier 2017 desktop - everytime I try to backup it says I need to rebuild my data. I run the rebuild and then d...
  • 1 me too
  • 5 replies
  • Question
Photo of Vanessa Riches
Reckon accounts enterprise 2018 conflicts with kaspersky
I have installed new updated software. I disabled kaspersky while doing this. I then opened and it worked. When I opened after switching ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Debbie McPherson
Emailing Payslip Error
Hi all,When I go to email payslips I firstly select the correct dates ( 1 week cycle) then it goes through to email forms section. Here e...
  • 1 me too
  • 1 reply
  • Problem
Photo of david somerville
change primary reckon portal account holder
Hello.I am currently the primary reckon portal account holder, and as such am able to 'share' the account with other users in our payroll...
  • 1 me too
  • 1 reply
  • Problem
Photo of Alison Bennett
Mixed US and Australian dates - is this a bug?
Product is Reckon Accounts Enterprise 2018 Release R2P It has been correctly set up for Australian dates. All data entry works correctly....
  • 1 me too
  • 2 replies
  • Problem
Photo of Sam Kelty
Payroll item entered multiple times for different class, but only quantity of the first line appears on payslip?
Hi Guys, We have a payroll item that is entered as earnings so it can be assigned to different classes. We are using the same payroll it...
  • 1 me too
  • 3 replies
  • Problem
Photo of Jacqueline Quenault
Why do I need to open using a back up version now every time I open Reckon?
Hello, I have Accounts Plus 2018 - and since upgtradng to the 2019 FY, I have to open using a back up copy - and it will not let me use t...
  • 1 me too
  • 1 reply
  • Problem
Photo of Caroline Davidson
Bank Data problems
I am new to using Bank Data.   I can import data from bank but can't match it to the correct account.    When I get to the box "Select Ba...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Wendy Phelps
Payroll items not appearing 'below the line' in the payroll summary
Hi - We're using Reckon desktop (Accounts Premier - Professional Services Edition 2018) and I cannot set up a non-taxable allowance Payro...
  • 1 me too
  • 8 replies
  • Question
Photo of Emma McCluskey
Unable to email payslips in Accounts 2018 after laptop upgrade
I have Reckon Accounts 2018. I have recently updated my laptop and downloaded a new version of Reckon.  I am now not able to email paysli...
  • 1 me too
  • 2 replies
  • Question
Photo of Leanne Morris
Accounts have vanished from my computer
Went to do my accounts today to find they have vanished. The base program has gone. i get the message !sFileBuffer.empty0 . so i tried to...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Ben Davis
reckon one very slow and invoice items glitching
I have been having problems with reckon one for some time now, the speed is slow and unresponsive across different internet connections a...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Ashu
How do I reduce Gross Earnings by Taxable Value of FBT on Payment Summary
Hi. On Payment Summaries FBT Pre Tax Deductions are in the Gross Earnings. How will I reduce the Gross Earnings by the whole year FBT Pre...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Jane Anderson
Payroll summary does not include super
In Reckon Accounts Plus 2017 When I print the Payroll summary for each employee, there is no value in Reportable employer superannuation ...
  • 1 me too
  • 2 replies
  • Question
Photo of Jake Gardner
set customer to not receive invoices
Is there a setting I can set so when I create an invoice for a specific customer it is selected not to print?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Jane Anderson
Process payroll group certifricates to ATO
I am using Reckon accounts plus 2017.  How do I process employee group certificates.  and then how do I send this information to the ATO?
  • 1 me too
  • 2 replies
  • Question
Photo of Shannon Harkins
We have renewed our licence but I cannot find the installation key to upgrade from Accounts Premier 2017 to 2018
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Julie
How do I lodge our Payment Summaries via SBR on Reckon accounts 2018 desktop
  • 2 me toos
  • 1 reply
  • Question
Photo of Sue Johnson
I have downloaded Reckon Premier 2018 but wasn't given the choice to choose Manufacturing and Wholesale Edition. How do I add this now?
I have downloaded Reckon Accounts Premier 2018 but wasn't given the choice to choose Manufacturing and Wholesale Edition. How do I add th...
  • 1 me too
  • 3 replies
  • Question
Photo of Anita Derrington
ANNUAL LEAVE PAYOUT & TOTAL GROSS SALARY
Hi I am wondering if you can help me as Im not sure if the system is calculating this correctly. My client has an employee that is paid $...
  • 1 me too
  • 3 replies
  • Question
  • Answered