GATEWAY: FAILED AUTHENTICATING USER TOKEN
Keep getting kicked out with the above error
Robyn Kelly (Partner)
Joined on August 27, 2014
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The PAYG calculated in Accounts hosted is different to what the ATO website states 2019-20
I just processed first pay for the new year 2019-20. The gross pay is exactly the same as 2018-19 but the PAYG tax has increased. The ATO...
DATA RECOVERY: How to resolve the error with black boxes, black screen, checkerboard or pixelated screen on Reckon Accounts Hosted
If you are encountering the problem of a black screen, random black boxes, checkerboard screen or pixelated screen on the Reckon Accounts...
personal plus 2010 and importing a .csv file
i have personal plus 2010 and i have always imported my credit card and bank account transactions using a .qif file. i have a new credit ...
Reckon One Super payment
I am new to Reckon one and I got the product Reckon one payroll. When I paid my employees, I got a message that "Superannuation will not ...
Pay Runs
Hey, I cannot add employees to my pay run for some reason. I have been through all the support articles but cannot find any solutions to...
STP 'The value provided to identify the receiving party is not recognised...'
STP file error - 'The value provided to identify the receiving party is not recognised, or a request has been made for a service not offe...
missing "to/from" in categories
I've used Quicken in the US for years, and until 2017 used Reckon Personal Plus here in Australia (off and on) In the 2019 version, my t...
PAYG tax witheld
Hi, have just looked at the Fortnightly Tax table published by ATO and it shows tax to be withheld for fortnightly earnings of $1,300 wit...
PAYG/HECS TAX
PAYG and HECS tax not calculating correctly perhaps. I have a client who has always manually calculated PAYG/HECS using an ATO calculato...
How do I pay a "salary" employee for one day? He resigned mid week
Staff member took a personal day and then resigned the next day. How do I pay a salary item for one day?
How many employees can be entered, I have entered and lodged a payrun for 5, but info about the app says 1 - 4
Number of employees limit
Issue updating employee address for STP
I am attempting my first STP and I keep getting the message that the employees are missing the state in their address. I update both empl...
How do I increase my text size in Reckon Accounts Plus 2019 without my text going blurry?
I have just last week got a new laptop and upgraded to Reckon Accounts Plus 2019. When I opened the program to use it the text was so tin...
Personal Plus 2019 - failing to back up and now no data error 6934
Once again I am mightily ticked off with Reckon and each year I get sucked in to resubscribing if only to access my own data.This year I ...
The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespac
Hello,Im trying to do our first upload to STP. We are getting the error below. Ive checked the forum and have noted others have received ...
Emailing Invoices to Incorrect Customer
I am getting more and more phone calls from multiple customers who are receiving other customers emailed invoices. When checking the emai...
Disable "This document is trying to print. Do you want to allow this?"
Is there a way to disable the feature when downloading Invoices to PDF: "This document is trying to print. Do you want to allow this?"...
Share price updates stopped working
Using Reckon Accounts Home and Business 2016 R1. My two year subscription for share price downloads started on the 28/05/18 when it was ...
Quickbooks Pro 2003 upgrade on windows 7
I have installed quickbooks v8 on a windows 7 machine and have it fully registered.
Now I am trying to upgrade to 2003, but when I try ...