Failed to Validate Pay Run Event
Hi I am doing our first STP processing & when I get through to the GovConnect part of the Reckon Portal and try to upload my STP file, it...
Robyn Kelly
Joined on August 27, 2014
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Single Touch Payroll - AUSkey and Software ID FAQ's
AUSKEY & SOFTWARE ID FAQ's FOR SINGLE TOUCH PAYROLL Do I need an AUSkey to use Reckon GovConnect STP?The only time you need a business...
Problem with reports not generating
I am an accountant with access to 2 ReconOne online files. At the moment neither file will generate any reports. I click on "generate" ...
Payroll Premier updates?
Hi Rav,You seem to be hit & miss with answering people's questions/queries on here? I saw a comment earlier (by chance) speaking of a 'pa...
Reckon Customers support not responding to calls or emails
Customer support not responding to calls or emails - cannot access Reckon hosted since Tuesday. Log in and password not working
STP
Payroll data not flowing from Reckon through to the STP lodgement module? I have tried this several times and followed all the steps on t...
reckon one payroll sign up issue
Just trying to start free trial and will continue to use Reckon for Payroll only at this stage $5. One of the first screens it has broug...
Memorised Transactions - not entering
Hi there, I have a list of memorised transactions, which since December have not been entering. Upon opening I get prompted if I want to ...
Salary sacrifice and STP
I deal with Not for Profits and many employees take advantage of Salary Sacrifice options. I haven't yet seen any reference to dealing...
Customer message on sales order
In both the Sales Order and Invoice templates on Accounts Hosted, there is a box titled "Customer Message" where we have a drop down list...
ABA History disappeared
Our ABA history has disappeared for some reason. Does anyone have any ideas. I notice this seems to be a reasonably common occurrence. Is...
cant get capitals to work
when trying t invoice i cant get capital letters ive tried caps lock and Shift nothing if i go to msword or other text editors i do not h...
GATEWAY: FAILED AUTHENTICATING USER TOKEN
Keep getting kicked out with the above error
Signing up on GovConnect STP on behalf of client
I am signing up on GovConnect STP for my client and am not sure whose email to enter; the email of the company owner or my email (3rd par...
using link to get into Reckon Customer Portal does not bring you back to Reckon on exit
using link to get into Reckon Customer Portal does not bring you back to Reckon on exit
Disable "This document is trying to print. Do you want to allow this?"
Is there a way to disable the feature when downloading Invoices to PDF: "This document is trying to print. Do you want to allow this?"...
STP: I have an employee over 70 age & age uploads incorrectly
STP I have an employee over 70, age is entered on Employee profile as 13/06/1947. However, when Single Touch Payroll uploads the file it ...
Memorised transaction data errors
Is there any way to identify which memorised transactions have orphaned targets and masters from the data log numbers? verify.c (11203) ...
STP Quicksuper set up
Trying to get my head around this STP change. I have one employee whom I send their super through Quicksuper Australian Super so I have ...
BAS Statements in Reckon Home and Business - manual workaround
Dear All,I'm posting this to save others the same frustration.I use Reckon Home & Business for my business finances and use downloads fro...