Conversations

Photo of Gemma
Protected or Shared Worksheet Error Message
I'm using Reckon Hosted.  I've been exporting to the same excel worksheet for weeks and now an error message is appearing: Excel does no...
  • 3 me toos
  • 8 replies
  • Question
Photo of Shelley
Accounts Hosted Statements
Is there any way to stop the memo note on an invoice carrying through to the  description on the customers statement?
  • 2 me toos
  • 3 replies
  • Question
Photo of Tamara White
Portal not working??
I have been trying to upload my STP file all day, but the portal just stays stubbornly blank and does not even bring up the log in screen...
  • 3 me toos
  • 8 replies
  • Problem
  • Solved
Photo of Shelley
STP not flowing through to ATO
Apparently our STPs are not flowing through to the ATO in either of my companies.  I have received no error messages.  All uploads appear...
  • 1 me too
  • 3 replies
  • Problem
Photo of Rav
Single Touch Payroll (STP) sharing is now available!
Hi everyone, We're excited to let you know that sharing functionality is now available for Single Touch Payroll!  This means you can sh...
  • 2 me toos
  • 3 replies
  • Announcement
Photo of Shelley
Hi Rav I'm trying to resubmit my stp files
How do you resubmit payroll runs if they are not showing up in the STP lodgements window?  I have submitted 13 files but only the last 5 ...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Shelley
STP - how do you log back into hosted correctly?
STP - got it down pat except for how are you meant to get back into hosted once you are finished in the govconnect portal?  I have to re-...
  • Shelley, 5 months ago

  • 1 me too
  • 0 replies
  • Question
Photo of Jade
Can't upload STP file. Stating GovConnect details don't match... but they do!
I'm trying to upload my STP file and keep getting the following message "Invalid Company Information provided. Please check your ABN/WPN,...
  • 3 me toos
  • 13 replies
  • Problem
Photo of Shelley
excel issues
I was creating my monthly managers reports, exporting into a new excel file. Halfway through the workbook apparently has become protected...
  • Shelley, 5 months ago

  • 1 me too
  • 0 replies
  • Problem
Photo of Rav
Reckon Accounts Hosted - Performance Issues (2 July 2018)
Hi everyone, We're looking into reports of performance issues affecting Reckon Accounts Hosted at the moment. We're investigating issue...
  • 6 me toos
  • 6 replies
  • Problem
  • Solved
  • Archived
Photo of Shelley
Timing out
Cant log in.  Keep getting timed out. Rung Tech support. No support after 20 min on hold.  I haven't got time for this crap
  • Shelley, 5 months ago

  • 1 me too
  • 0 replies
  • Question
  • Archived
  • Merged
Photo of Rav
KB - Preparing Reckon Accounts Business & Hosted for Single Touch Payroll (STP)
STP is mandatory from July 1 2018 for businesses with more than 20 employees. Check out our KB article to get a head start on preparing ...
  • 1 me too
  • 5 replies
  • Article
Photo of Shelley
Assigning report to particular user within Accounts Hosted
is it possible to assign a selected report to a particular user and not give them access to all reports?
  • 1 me too
  • 1 reply
  • Question