Conversations

Conversations 1 - 20 of 148
Photo of Shisir
KB - State Payroll Tax changes for VIC and NSW.
Please check our new KB http://kb.reckon.com.au/issue_view.asp?ID=5701 for a workaround to get your state payroll tax report correct to a...
  • Shisir, 4 days ago

  • 1 me too
  • 0 replies
  • Article
Photo of Peter Lang
Personal Plus 2017 - how do I set up connection to ANZ share investing?
I have just started an ANZ Share Investing account.  Reckon PP 2017 says I can use Web Connect and it will set up a account in Reckon PP....
  • 1 me too
  • 3 replies
  • Question
Photo of Shisir
KB - Error message 'Please contact the Tax Office', when submitting STP to ATO
Pleasecheck out our new KB http://kb.reckon.com.au/issue_view.asp?ID=5703 if you are getting 'Please contact the taxoffice' error message...
  • 1 me too
  • 2 replies
  • Article
Photo of Shisir
KB - Creating customer statements
Please refer to the KB http://kb.reckon.com.au/issue_view.asp?ID=5702 for detailed instructions on how to create statements for your cust...
  • Shisir, 2 weeks ago

  • 1 me too
  • 0 replies
  • Article
Photo of Carmela Tavasci
LUMP SUM A HAS DOUBLED IN PAYMENT SUMMARIES
I have an employee who was entitled to unused annual leave at termination (Term-AL Post 1993) of $455.00.  When processing a reconciliati...
  • 1 me too
  • 1 reply
  • Question
Photo of Ray
Payroll Premier 2018/2019 STP Report is empty
We ran a payroll on the 03/07/2018 and its populated in Premier but when we run STP (Single Touch Payroll) the totals come through accura...
  • 2 me toos
  • 2 replies
  • Problem
Photo of Michelle Gaby
2018 2019 payroll premier user permissions
Payroll Premier 2018/2019 Minimum user requirements to process payroll unable to find any information on this in user guides or such, als...
  • 1 me too
  • 1 reply
  • Question
Photo of Alf
STP LODGE ERROR
Hello, Could someone hep me urgently as I’m getting the below error when I lodge a STP file on the reckon GovConnect portal?  • • The v...
  • 1 me too
  • 1 reply
  • Problem
Photo of Shisir
KB - Admin password for a Reckon Accounts Business upgrade
Quite often users are left wondering why their passwords are not working when upgrading the file. Please see this KB article why only the...
  • 1 me too
  • 1 reply
  • Article
Photo of Shisir
KB - Admin password for a Reckon Accounts Hosted upgrade
Quite often users are left wondering why their passwords are not working when upgrading the file. Please see this KB article why only the...
  • 1 me too
  • 1 reply
  • Article
Photo of Sarah Nation
GovconnectAS.exe has stopped working
When I try and lodge my BAS, and I get to the prefill stage, I press on the prefill button and it comes up with that it was successful, t...
  • 15 me toos
  • 69 replies
  • Problem
  • Solved
Photo of Jo
The JSON FILE is not being overwritten when I export the payroll file?
JSON FILE
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Andrea
We have downloaded the Google Authenticator on the PC and the number codes created after we scan the QR code do not work.
Hi guys, We have downloaded the Google Authenticator on the PC and the number codes created after we scan the QR code do not work, any on...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of GoatyMcGoatBoat
Company File Server setup
Hi all, I've been using Reckon on my own for a while but I have recently put on a new staffer in the office and she needs to access Reck...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Charlie Li
ETP Payment Summaries ErrorCode occurred on report query
We have an ETP payment in FY 2017/18.  When I try to run the ETP payment summaries, it asked me to 'Add new row' which lead to choosing t...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Runcorn Realty
conversion of your company file failed
I am trying to upgrade to Payroll 2018/2019 and it keeps coming up with an error message that "conversion of your company file failed as ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Shisir
KB - Assigning Allowances to ATO guidelines when updating for Single Touch Payroll in Payroll Premier
With the release of STP, you are required to differentiate between the different allowances type. Please see our latest KB article http...
  • 1 me too
  • 1 reply
  • Article
Photo of Kylie
I am Trying to email Payslips and the System has Frozen (Reckon Hosted) and I can't cancel or close anything?
I am Trying to email Payslips and the System has Frozen (Reckon Hosted) and I can't cancel or close anything? Have closed down the progra...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Shisir
KB - General FAQs for EOFY process in Payroll Premier
Please see our latest KB on general FAQs for EOFY process in Reckon Payroll Premier. http://kb.reckon.com.au/issue_view.asp?ID=5674
  • Shisir, 2 months ago

  • 1 me too
  • 0 replies
  • Article
Photo of Shisir
KB - Error, "You do not have sufficient permissions to delete files in the specified folder.."
You may have experienced the above titled error, when trying to access your data/company file in Reckon Accounts Business across the netw...
  • Shisir, 2 months ago

  • 1 me too
  • 0 replies
  • Article