Conversations

Conversations 1 - 20 of 111
Photo of Sarah Nation
GovconnectAS.exe has stopped working
When I try and lodge my BAS, and I get to the prefill stage, I press on the prefill button and it comes up with that it was successful, t...
  • 13 me toos
  • 56 replies
  • Problem
  • In Progress
Photo of Mike
Warning - Reckon Accounts is unable to open this company file
This warning coming up across all of our company's user logins - is there an issue at present?
  • 1 me too
  • 1 reply
  • Problem
Photo of Richard Rasmussen
Delete BASS draft
how do I do this so I can start a new one after correcting tax codes?
  • 1 me too
  • 2 replies
  • Question
Photo of Rachel
Price level for active items only
When updating prices on a price level list it brings up all out inactive items as well. Is there a way to make only the active items show...
  • 2 me toos
  • 3 replies
  • Question
Photo of Mark Irwin
Company file crashing when setting to Single user mode - Accounts Enterprise
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} Hi, We have a particular company file that is crashing the system w...
  • 1 me too
  • 2 replies
  • Problem
Photo of Annette Wilson
Can't email payslips or invoices
Hi, Have just upgraded to a new computer running Windows 10 (old one was Windows 7) and am getting the following message when trying to s...
  • 1 me too
  • 2 replies
  • Question
Photo of Shisir
KB - Leave amount is incorrect in the Payslips. Although it is correct in the employee’s record.
Hi all, we have found a workaround to the issue where Payslips in Reckon Accounts Business is showing incorrect leave balance for some e...
  • 1 me too
  • 2 replies
  • Article
Photo of Aleisha
Time data glitch in payroll
I am paying employees based on time data. When I am in the processing screen, I notice that the wrong person's times are coming into seve...
  • 1 me too
  • 3 replies
  • Question
Photo of Shisir
KB - Editing and creating a new ABA file with an updated amount in Reckon One
Please refer to our latest kb http://kb.reckon.com.au//issue_view.asp?ID=5637 for detailed instructions on how to edit the pre-populated ...
  • Shisir, 2 weeks ago

  • 1 me too
  • 0 replies
  • Article
Photo of Shisir
KB - Exporting and importing your invoice and other templates from one file to another in Reckon Accounts
Please refer to our latest KB for Reckon Accounts Business and Hosted on how to export and import the templates from one company file to ...
  • Shisir, 2 weeks ago

  • 1 me too
  • 0 replies
  • Article
Photo of Shisir
KB - Creating an ABA file for batch payments processing in bank, from Reckon One.
Please go through our latest KB http://kb.reckon.com.au//issue_view.asp?ID=5632 on how to create an ABA file for batch/bulk payments to y...
  • Shisir, 2 weeks ago

  • 1 me too
  • 0 replies
  • Article
Photo of Shisir
KB - How to edit or delete the paid invoices in Reckon One?
Please see our instructions http://kb.reckon.com.au//issue_view.asp?ID=5568 on how to edit or delete the fully paid invoices in Reckon One.
  • Shisir, 2 weeks ago

  • 1 me too
  • 0 replies
  • Article
Photo of Damien B
Evaluating Reckon One. Experiencing problems with Budget and Bank Feeds.
Hi all, I have setup a new Reckon One ledger to see if it will fit my requirements but I am having some issues. Budgets I have setup a...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Shisir
KB - Invoice template is printing with unrecognized font or jumbled up characters
If your invoices are printing in unrecognised characters/Fonts in some parts, from your Reckon Accounts Hosted/Business there may be mino...
  • Shisir, 4 weeks ago

  • 1 me too
  • 0 replies
  • Article
Photo of Shisir
KB - Generating ‘Amended payment summary’ and Empdupe file in Reckon Payroll Premier.
You may occasionally be required to generate amended payment summary and EMPDUPE file. Please check our latest KB http://kb.reckon.com.au...
  • Shisir, 4 weeks ago

  • 1 me too
  • 0 replies
  • Article
Photo of Shisir
KB - Senor TP-100 Receipt Printer is powering on and randomly or beeping constantly.
Please see our latest KB http://kb.reckon.com.au/issue_view.asp?ID=5628 if you are having an issue installing the virtual COM Port driver...
  • Shisir, 1 month ago

  • 1 me too
  • 0 replies
  • Article
Photo of Cherie Butcher
Printing Issues
The new upgrade seems to have created the same printing issue that we had last year when a major upgrade was undertaken.  I get a message...
  • 3 me toos
  • 7 replies
  • Problem
  • Solved
Photo of Shisir
KB - Missing transactions in BankData downloads.
Please refer to this KB article http://kb.reckon.com.au/issue_view.asp?ID=5593 for information on why your transactions could be missing ...
  • 1 me too
  • 1 reply
  • Article
Photo of Shisir
KB - Accessing Yodlee feeds with MFA for the first time
Please refer to our KB http://kb.reckon.com.au/issue_view.asp?ID=5548 if you are using Multi-Factor Authentication method on your bank lo...
  • Shisir, 1 month ago

  • 1 me too
  • 0 replies
  • Article
Photo of Shisir
KB : Credit Card transactions no longer available in Reckon One after creating a new Yodlee feed
If you have created a new Yodlee ID and can no longer see the new transactions come in, Please See this KB http://kb.reckon.com.au/issue_...
  • Shisir, 2 months ago

  • 1 me too
  • 0 replies
  • Article