Conversations

Conversations 1 - 20 of 362
Photo of Rav
Reckon Accounts Hosted - Create a Super Salary Sacrifice Item
Hi everyone, Our video below will show you ow to add a super salary sacrifice item to an employee's pay in Reckon Account Hosted
  • 2 me toos
  • 3 replies
  • Article
Photo of Shanlin
Payslip
New employee started to work for one month, his accrued annual leave is 13.33 hrs, available annual leave should be 0, but  the payslip s...
  • 1 me too
  • 4 replies
  • Problem
Photo of Leanne
PAYG calculating on payslip is incorrect
Hi I just posted on here as an employee queried their payg was to high.  I couldn't work out why as in their profile it definitely has  ...
  • 1 me too
  • 4 replies
  • Question
Photo of Orkun Evren
Invoice number missing on " Find " function
Reckon Accounts Enterprise 2017 Multi user Environment. Dedicated server + 9 workstations.I have just noticed that when searching for a p...
  • 1 me too
  • 1 reply
  • Question
Photo of Julie Burns
Tax Recording - Non-GST Customers
Hello, First time in here - and using Reckon Hosted. Although I am in Australia - 90% of my customers are overseas.   I have the 10% GS...
  • 1 me too
  • 3 replies
  • Question
Photo of Lachlan
(MAPI error code 00000000 (0) at line 921 in sendmail.cpp)
Hey Reckon Accounts Team, We have come across this issue recently where we try to email invoices and this error pops up instead of our e...
  • 2 me toos
  • 21 replies
  • Problem
  • In Progress
Photo of Kathy
Invoice Fraud
Curious to know, last week I emailed a new customer an invoice - the invoice went to their junk email - but the invoice had been changed,...
  • 2 me toos
  • 14 replies
  • Question
Photo of Michael Lee
Unable to install Reckon Account Enterprise
Hi Support I'm unable to install Reckon Account Enterprise 2018 R1, After successfully entering the Key and selecting the install instan...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Retrolooms
Revert from Reckon hosted to desktop mac version (Enterprise - Manufacturing)
Hi, I currently run Reckon hosted but used to be on a desktop version (Enterprise - Manufacturing) and I'm not happy with being on-line ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Steve Cook
Scam Warning
Be aware of this scam email I just receivedDo not click any links in the emailJust delete the email
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Karen
Salary Sacrifice
I have set up a salary sacrifice item in payroll however the debit is going to wages rather than Superannuation expense. How do I change...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Fozzie
Should i see my STP uploads when i login to the ATO portal
  • 1 me too
  • 3 replies
  • Question
Photo of Gemma
How to stop leave accruing on leave without pay?
We have a Leave Without Pay payroll item. The "include in every hour worked" box in the setup is unticked. However, leave is still calcu...
  • 1 me too
  • 4 replies
  • Question
Photo of Tim Cross
2018 Accounts Plus update installation not working
Well it continues. Went to install latest update and nothing. Get message installing two items payment services and some windows componen...
  • 1 me too
  • 6 replies
  • Problem
  • Not a Problem
Photo of Kelly
deposit gst missing
When we have Direct Credit deposits, I enter these into Reckon under 'make deposit'. This does not come up with any GST. How can I find t...
  • 1 me too
  • 2 replies
  • Question
Photo of Caroline Davidson
Bank Data problems
I am new to using Bank Data.   I can import data from bank but can't match it to the correct account.    When I get to the box "Select Ba...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Kelly
GST Payment appears on the GST detail report
Why would our latest GST Payment appears on the GST detail report? 
  • 1 me too
  • 1 reply
  • Question
Photo of Emma McCluskey
Unable to email payslips in Accounts 2018 after laptop upgrade
I have Reckon Accounts 2018. I have recently updated my laptop and downloaded a new version of Reckon.  I am now not able to email paysli...
  • 1 me too
  • 2 replies
  • Question
Photo of Hannah
Back up
Hi  If a client cancels their online reckon subscription -  if a back up is saved will the file be able to be opened through reckon host...
  • 1 me too
  • 1 reply
  • Question
Photo of Adam Gilbee
Email Change
Since the 2018 Upgrade to Hosted when you email and invoice it does just that, sends it out without warning.  Previously the email would ...
  • 1 me too
  • 2 replies
  • Question