"Deactivate" book not working

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  • Updated 1 year ago
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I'm trying to deactivate a book subscription, but every time I do, it still remains "Active".  Does anyone know why this is the case and how can I permanently deactivate it?
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Mendoza Mina

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Posted 1 year ago

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John G, Information Support Analyst

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Hello Mina,

If you have followed the procedure in this video and still cannot deactivate, please call our Reckon One desk on 1300 756663 for assistance.